1. Home
  2. Cruise Reviews
  3. Norwegian Jade
We knew NCL reputation of a middle of the road cruise line. It surpassed my expectations. We only went on the cruise because of the itinerary, which was superb. But overall, the ship and cruise was not good. Service was wonderful, when you had it. The restaurants were understaffed. I waiter for many tables. Rarely did we see a wine steward. Never in over 2 weeks did we have dinner in less than 2 hours & 15 minutes. 1 waiter seated, poured water, tried to take wine orders, serve the wine, bring menus and serve the meal. Then 15 minutes for dessert. The waiters did a good job, but couldn't keep up with the tables. In the lounges and music venues, which are the same on the Jade, there was one waitress trying to keep up with 40-70 people before and after dinner. Ridicules wait times for a venue that is there to serve guests , which should be the cruise lines purpose. Not NCL. Smoking. Only cruise line we have been on that allows smoking in the casino and cigarette smoking in the cigar lounge. Both resulted in smelling up much of the deck most activities were on. When asked, the head of hotel services said at a Q& A session, NCL is working on that question. When asked why the staterooms have fixed ashtrays in the bathrooms if there is no smoking in the staterooms, same answer. But no smoking is allowed on the ship. Try to figure that out. I know NCL has a relaxed dress code. It shows. Go into the main dining room for dinner and sit next to a man in flip flops, shorts, and a cut off camo shirt on. Not to be over dressed, he wore his baseball hat. This example was not out of the ordinary. Go on a NCL cruise, and feel right at home, just like your at the county fair or in the backyard with the guys. Not why I want to pay $1000's to get away from home for a change in my daily life. The cruise just has no class or soul. I must say the nightly entertainment was outstanding, both in quality and variety. It was also wonderful in the smaller venues. The problem is the venues are all next to each other on the same deck. You had everyone in one small area of the ship looking for a place to sit, a waitress to get you a drink, and smelled cigarettes while you searched in vain for both. Cruise day activities were poor. Only a wonderful destinations speaker. She was marvelous and prepared everyone very well about the ports we would be visiting. No other speakers for a 16 day cruise, except for a couple of guests who talked about an interest of theirs. Bean bag toss, shuffleboard, crazy putting, 20 minute rushed trivia games, etc were offered along with sessions selling art work, buying spa treatments, jewelry, cosmetics, etc. Two days a movie was shown in the main theater. Hundreds attended. Why not every day to entertain 800-1000 people? No answer to that question. Again, we knew what NCL's reputation is so there are no real surprises. We went for the itinerary and had a great cruise visiting those ports. Never again. There are too many good cruise lines where the guests feel like they are experiencing a unique period of time called a cruise.

Feel like you're at the county fair, go on a NCL cruise

Norwegian Jade Cruise Review by Jane Macbeth Bronte

1 person found this helpful
Trip Details
  • Sail Date: September 2018
  • Destination: Transatlantic
  • Cabin Type: Mid-Ship Oceanview Picture Window
We knew NCL reputation of a middle of the road cruise line. It surpassed my expectations. We only went on the cruise because of the itinerary, which was superb. But overall, the ship and cruise was not good. Service was wonderful, when you had it. The restaurants were understaffed. I waiter for many tables. Rarely did we see a wine steward. Never in over 2 weeks did we have dinner in less than 2 hours & 15 minutes. 1 waiter seated, poured water, tried to take wine orders, serve the wine, bring menus and serve the meal. Then 15 minutes for dessert. The waiters did a good job, but couldn't keep up with the tables. In the lounges and music venues, which are the same on the Jade, there was one waitress trying to keep up with 40-70 people before and after dinner. Ridicules wait times for a venue that is there to serve guests , which should be the cruise lines purpose. Not NCL.

Smoking. Only cruise line we have been on that allows smoking in the casino and cigarette smoking in the cigar lounge. Both resulted in smelling up much of the deck most activities were on. When asked, the head of hotel services said at a Q& A session, NCL is working on that question. When asked why the staterooms have fixed ashtrays in the bathrooms if there is no smoking in the staterooms, same answer. But no smoking is allowed on the ship. Try to figure that out.

I know NCL has a relaxed dress code. It shows. Go into the main dining room for dinner and sit next to a man in flip flops, shorts, and a cut off camo shirt on. Not to be over dressed, he wore his baseball hat. This example was not out of the ordinary. Go on a NCL cruise, and feel right at home, just like your at the county fair or in the backyard with the guys. Not why I want to pay $1000's to get away from home for a change in my daily life. The cruise just has no class or soul.

I must say the nightly entertainment was outstanding, both in quality and variety. It was also wonderful in the smaller venues. The problem is the venues are all next to each other on the same deck. You had everyone in one small area of the ship looking for a place to sit, a waitress to get you a drink, and smelled cigarettes while you searched in vain for both.

Cruise day activities were poor. Only a wonderful destinations speaker. She was marvelous and prepared everyone very well about the ports we would be visiting. No other speakers for a 16 day cruise, except for a couple of guests who talked about an interest of theirs. Bean bag toss, shuffleboard, crazy putting, 20 minute rushed trivia games, etc were offered along with sessions selling art work, buying spa treatments, jewelry, cosmetics, etc. Two days a movie was shown in the main theater. Hundreds attended. Why not every day to entertain 800-1000 people? No answer to that question.

Again, we knew what NCL's reputation is so there are no real surprises. We went for the itinerary and had a great cruise visiting those ports. Never again. There are too many good cruise lines where the guests feel like they are experiencing a unique period of time called a cruise.
Jane Macbeth Bronte’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Norwegian Jade price drops
250,000+ people have entered their email

Cabin Review

Mid-Ship Oceanview Picture Window
Cabin OB 5038
Very nice cabin. Average size. Bathroom was tight. Storage space exceptionally good. The cabin crew did a great job of taking care of the room.
Deck 5 Inside Cabins, Outside Cabins

Port & Shore Excursion Reviews