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We were rerouted .Poor communication prior to cruise. Storm was reported days before leaving but they waited until we left to tell us we were being rerouted. Poor communication on how to re do shore excursions for new ports, Limited acceess to plan shore excursions on such short notice. Ultimate beverage package was not ultimate at all. There were a lot of limitations, and we were charged $1.75 for drinks even though it said complimentary lounges. We were charged $30 dollars for a show that was complimentary. There was only one 24 hour restaurant and service was slow with limited items, and again we were charged 1.75, for drinks. Room service has a charge and extra charge for drinks even though we had the Ultimate Beverage package. Long customer service lines , only to be told that we needed to ask another department. We prepaid our fees so we would have to deal with hidden fees but it didn’t seem to matter . Hard to hear overhead announcement, they can’t be heard in cabins. Tv selection was bad , as well as sports selections on tvs around ship. Over all I quess I expected more.

Expected more.

Norwegian Getaway Cruise Review by Mpruneda

1 person found this helpful
Trip Details
  • Sail Date: October 2018
  • Destination: Southern Caribbean
  • Cabin Type: Oceanview Stateroom with Large Picture Window
We were rerouted .Poor communication prior to cruise. Storm was reported days before leaving but they waited until we left to tell us we were being rerouted. Poor communication on how to re do shore excursions for new ports, Limited acceess to plan shore excursions on such short notice. Ultimate beverage package was not ultimate at all. There were a lot of limitations, and we were charged $1.75 for drinks even though it said complimentary lounges. We were charged $30 dollars for a show that was complimentary. There was only one 24 hour restaurant and service was slow with limited items, and again we were charged 1.75, for drinks. Room service has a charge and extra charge for drinks even though we had the Ultimate Beverage package. Long customer service lines , only to be told that we needed to ask another department. We prepaid our fees so we would have to deal with hidden fees but it didn’t seem to matter . Hard to hear overhead announcement, they can’t be heard in cabins. Tv selection was bad , as well as sports selections on tvs around ship. Over all I quess I expected more.
Mpruneda’s Full Rating Summary
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Cabin Review

Oceanview Stateroom with Large Picture Window
Cabin OA 12104
Cabin was great . Size and ocean view was nice
Deck 13 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins