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S.S. Antoinette Review

-- / 5.0
Editor Rating
90 reviews

Not what we paid for

Review for S.S. Antoinette to Europe
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JoeP.
2-5 Cruises • Age 60s

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Additional details

Sail Date: Oct 2018
Cabin: French Balcony Stateroom

Our 8 day river cruise has turned into a 4 day cruise and 4 day bus ride. Due to low river levels along the Rhine, we only got as far north as Kehl, Germany and are being bused into Amsterdam from there. Yes, I understand that Uniworld can’t control Mother Nature and water levels, but it would have been nice to have been warned that this was a possibility and been given the option to cancel with a refund. No mention was made that water levels might be a problem until once under way. On the second night out of Basel we received the “unforeseen” bad news that we would not be able to continue by ship.

On the positive side, the crew has done everything they could to make the remainder of the trip as positive as possible, but again, a bus ride is not what we paid around $8000 for. As partial compensation they offered $1000/person off the fare of a future cruise. The only catch was we had to use it by the end of 2019. After contacting them, they did extend the deadline to the end of 2020.

I really hate being so negative as we had received nothing but glowing reports from friends who had done several Uniworld cruises, but to say I am extremely disappointed is a gross understatement. Again, nothing against the crew of the ship as they seemed as disappointed as we were to be unable to continue as we were but I feel that Uniworld corporate could have handled this in a much better way.

Cabin Review

French Balcony Stateroom

Cabin 3

Very clean and efficiently laid out.

Port Reviews

Speyer

Ok

Koblenz

Couldn’t go there due to low river levels.

Cologne

Nice hotel but not what we paid for!

10 Helpful Votes

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