My husband and I tool our first river cruise with Avalon because it was highly recommended by friends.The cruise director, Vlad, and his staff were outstanding. They were accommodating and very attentive. The entire ship was very clean and well appointed with flowers. Each room had beautiful orchid plants.
The entertainment was pretty amazing and of high quality. Most enjoyable.
Unfortunately, by the end of our cruise it was apparent to the captain that the river was very low due to a lack of rain and we had to disembark a day early. Avalon could not have been more generous to all of the passengers. They sent us on tours for free at the end of the cruise, made sure we could visit our intended destinations on the last day via bus and put us up in a very nice hotel in Zurich and we all had dinner and breakfast Everybody made their intended destinations. Avalon also reimbursed each passenger money.
It was small but adequate.