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Anniversary We we did Budapest to Amsterdam sept 13 sailing with extensions in Prauge and Amsterdam. Long bus from Prauge to Budapest. Got on Viking Modi, embarkation was easy except after numerous times tellng them it was an anniversary cruise not birthday and date correction. We immediately had to travel upstream due to low water then bus back to Budapest to tour. The crew including barstaff were excellent. After 7 days we had to repack and move to a different ship.Viking Skinir. Bar staff which happened to be our wait staff as we dined on the aquavit were rude and never called us by name. Then they almost didnt bring a cake for our anniversary but a fellow traveller went to the cruise director and advised and out they come with a BIRTHDAY CAKE and started singing Happy Birthday UGH and we spent this much money why. Tours were good except in Cologne where the Turkish Presidnet was there and protests all over and we asked if it would disrupt the pm tour to hunting lodge and palace and they assured us it wouldnt WELL got by the airport and sat in traffic. Tour guide asked if we wanted to go on and could maybe salvage the palace so we kept going then (no fault of Viking) and critical accident but we ended up driving 4 1/2 hours driving around on a bus. Corporate,the tour company, and the Cruise Director shouldve cancelled tour. I think they have traffic reports. We had a Balcony room and most of time parked in industrial area, wall, or against another boat.VERY Disappointing!!!Disembarcation in Amsterdam to the hotel and the luggage was promised by 11 am well it didnt show up until 430 and the weather got really bad that afternoon but our extra clothing had not shown up yet so another day wasted and we went to do hop on hop off tour but didnt have the right clothes. We spent how much money ( the most out of 30 cruises and it was a HUGE dissapointment) They gave a 15% discount towards another river cruise but that is an insult. They should maybe consider cancelling cruises if there is continued low water. Oh and dont hurt yourself cause there is not a bandaid on board or a doctor... Cruise was a disaster, rude staff on Skinir, bus rides for hours

Very Disappointed

Viking Skirnir Cruise Review by PattyCruise

14 people found this helpful
Trip Details
  • Sail Date: October 2018
  • Destination: Europe River
  • Cabin Type: French Balcony
Anniversary We we did Budapest to Amsterdam sept 13 sailing with extensions in Prauge and Amsterdam. Long bus from Prauge to Budapest. Got on Viking Modi, embarkation was easy except after numerous times tellng them it was an anniversary cruise not birthday and date correction. We immediately had to travel upstream due to low water then bus back to Budapest to tour. The crew including barstaff were excellent. After 7 days we had to repack and move to a different ship.Viking Skinir. Bar staff which happened to be our wait staff as we dined on the aquavit were rude and never called us by name. Then they almost didnt bring a cake for our anniversary but a fellow traveller went to the cruise director and advised and out they come with a BIRTHDAY CAKE and started singing Happy Birthday UGH and we spent this much money why. Tours were good except in Cologne where the Turkish Presidnet was there and protests all over and we asked if it would disrupt the pm tour to hunting lodge and palace and they assured us it wouldnt WELL got by the airport and sat in traffic. Tour guide asked if we wanted to go on and could maybe salvage the palace so we kept going then (no fault of Viking) and critical accident but we ended up driving 4 1/2 hours driving around on a bus. Corporate,the tour company, and the Cruise Director shouldve cancelled tour. I think they have traffic reports. We had a Balcony room and most of time parked in industrial area, wall, or against another boat.VERY Disappointing!!!Disembarcation in Amsterdam to the hotel and the luggage was promised by 11 am well it didnt show up until 430 and the weather got really bad that afternoon but our extra clothing had not shown up yet so another day wasted and we went to do hop on hop off tour but didnt have the right clothes. We spent how much money ( the most out of 30 cruises and it was a HUGE dissapointment) They gave a 15% discount towards another river cruise but that is an insult. They should maybe consider cancelling cruises if there is continued low water. Oh and dont hurt yourself cause there is not a bandaid on board or a doctor... Cruise was a disaster, rude staff on Skinir, bus rides for hours
Viking Cruises, Community Team has responded
Thank you, PattyCruise, for taking the time to share your recent Viking experience with the cruising community. The events you’ve described regarding your onboard anniversary as well as the impact to your onshore exploration due to local events are unusual, and we regret any inconveniences experienced as a result. Additionally, we recognize that you are one of the many affected by the itinerary changes implemented in response to the historically low waters that plagued Europe this year. Though Viking makes every effort to preserve the original program, we understand that the resulting deviations may fall below some guests’ expectations. All journey adjustments are made with our passengers’ best interests in mind, and accordingly we are committed to collecting and understanding all resulting feedback so that we may grow and enhance our product for more enjoyable future experiences. All of your constructive comments have been recorded for review by our Executive Team, however should you like to share more we would be happy to continue the discussion at TellUs@vikingcruises.com. Thank you, and have a wonderful day.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
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Cabin Review

French Balcony
Cabin D 225
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Middle Deck Balcony Cabins