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This cruise had an excellent itinerary for a repositioning cruise and was a good length and price. Embarkation was easy and we were amongst the first on the ship. We sailed the Jade 3 months prior to Norway and many of the crew were still on the ship and many recognised us which is amazing. The Jade has been recently refurbished and looks good. Like many of these ncl ships movement around the ship can be frustrating as there is a lack of hallways and the average age on these longer cruises is quite old (average on this one was over 65 officially and seemed even older). We had an inside cabin and it was a good size (bigger than we had on the Star). Our attendant was excellent. We had problems with the hot water in the shower which guest relations were useless (as usual) in dealing with. After about a week it improved. The tv system was limited but we spend very little time in the room. Storage was excellent and the bed was comfortable. Dining - the mdr was very slow at breakfast, good at lunchtime and very mixed at night. Food quality was good without being great. The food on the Star earlier in the year was noticeably better. We ate at the Italian twice and it is outstanding, the highlight of the ship. Cagneys was solid but not great, our waiter seemed very rushed and made several mistakes. Sushi - a disaster. Poor food, poor service, poor atmosphere, terrible value as have to pay a supplement and it would have been cheaper to pay a la carte. To their credit they refunded the meal. Entertainment- the CD Richard was excellent, very upbeat and visible. The production shows were the same as we saw last time and the performers were good quality with Blazing boots being the standouts. Guest entertainment was mixed, the Knights were agin good but not as great with the new lineup, the female singing group was average, comedian had a tough time with noisy conditions, the juggler was great especially his workshop, the impersonator was very professional and entertaining. Michelle M did a fantastic cabaret show and main show- so professional and engaging. As usual there was loads of activities which we love doing and the staff were terrific. The musical acts around the ship were plentiful but noticeably more demure than the acts we enjoyed last time (maybe in line with the more mature clientele). Service - overall very upbeat and friendly. The bar tenders were amazing. Restaurant service was friendly but they seemed busy at times. The room attendants in all the corridors were super friendly. Ports - we often cruise more for sea days but this was a great itinerary and the ports were great. Shetland island, Iceland, St Johns Newfoundland, Halifax, Portland Maine, NYC all great places, good weather. As usual NCL makes unloading passengers seems incredibly hard and it was often an hour after arrival until we were debarkimg the ship ... all of course except when we arrived in Miami when it was the first time we were early and suddenly there was no problems with gangways or clearing the ship! We often say if onshore time was our priority we would not use NCL. It was good that they had a destination lecturerer for this cruise and she did a great job. Overall a great time due to weather, ports of call, meeting new friends, the Italian restaurant, the bar staff and onboard activities. Improvements would be debarking in the ports, guest relations, plumbing. Poor was sushi.

Excellent itinerary, mostly excellent onboard

Norwegian Jade Cruise Review by teamflames

1 person found this helpful
Trip Details
  • Sail Date: September 2018
  • Destination: Transatlantic
  • Cabin Type: Family Inside
This cruise had an excellent itinerary for a repositioning cruise and was a good length and price.

Embarkation was easy and we were amongst the first on the ship. We sailed the Jade 3 months prior to Norway and many of the crew were still on the ship and many recognised us which is amazing.

The Jade has been recently refurbished and looks good. Like many of these ncl ships movement around the ship can be frustrating as there is a lack of hallways and the average age on these longer cruises is quite old (average on this one was over 65 officially and seemed even older).

We had an inside cabin and it was a good size (bigger than we had on the Star). Our attendant was excellent. We had problems with the hot water in the shower which guest relations were useless (as usual) in dealing with. After about a week it improved. The tv system was limited but we spend very little time in the room. Storage was excellent and the bed was comfortable.

Dining - the mdr was very slow at breakfast, good at lunchtime and very mixed at night. Food quality was good without being great. The food on the Star earlier in the year was noticeably better. We ate at the Italian twice and it is outstanding, the highlight of the ship. Cagneys was solid but not great, our waiter seemed very rushed and made several mistakes. Sushi - a disaster. Poor food, poor service, poor atmosphere, terrible value as have to pay a supplement and it would have been cheaper to pay a la carte. To their credit they refunded the meal.

Entertainment- the CD Richard was excellent, very upbeat and visible. The production shows were the same as we saw last time and the performers were good quality with Blazing boots being the standouts. Guest entertainment was mixed, the Knights were agin good but not as great with the new lineup, the female singing group was average, comedian had a tough time with noisy conditions, the juggler was great especially his workshop, the impersonator was very professional and entertaining. Michelle M did a fantastic cabaret show and main show- so professional and engaging.

As usual there was loads of activities which we love doing and the staff were terrific.

The musical acts around the ship were plentiful but noticeably more demure than the acts we enjoyed last time (maybe in line with the more mature clientele).

Service - overall very upbeat and friendly. The bar tenders were amazing. Restaurant service was friendly but they seemed busy at times. The room attendants in all the corridors were super friendly.

Ports - we often cruise more for sea days but this was a great itinerary and the ports were great. Shetland island, Iceland, St Johns Newfoundland, Halifax, Portland Maine, NYC all great places, good weather. As usual NCL makes unloading passengers seems incredibly hard and it was often an hour after arrival until we were debarkimg the ship ... all of course except when we arrived in Miami when it was the first time we were early and suddenly there was no problems with gangways or clearing the ship! We often say if onshore time was our priority we would not use NCL. It was good that they had a destination lecturerer for this cruise and she did a great job.

Overall a great time due to weather, ports of call, meeting new friends, the Italian restaurant, the bar staff and onboard activities. Improvements would be debarking in the ports, guest relations, plumbing. Poor was sushi.
teamflames’s Full Rating Summary
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Cabin Review

Family Inside
Cabin I1 8625
Overall larger than other inside cabins. Modern decor for ncl. Great storage. Bathroom decent size but plumbing problems.
Deck 11 Inside Cabins, Suite Cabins

Port & Shore Excursion Reviews