My wife and I had always wanted to go to New England and see the fall colors. This cruise was suggested to us by some friends with whom we have traveled many times over the years. When we looked the trip up on line we discovered that the price was very high, and so just assumed that this must be a luxury cruise, which appealed to us. Our mistake. Next time we will certainly do more research and not be fooled by the price. We had to travel from the US to Quebec City in order to start the cruise, so with airfare and hotel stay prior to the cruise the total cost would work out to about $2,000 per night of cruise. But, as I said, we were in the mood for a luxury cruise.
The trip started out on the wrong foot. We had booked 5 hours of layover in Toronto because we wanted to make sure there was no chance of missing the connection plane from Toronto to Quebec City. As it turned out, that was barely enough. The flight arrived in Toronto a little over an hour late, and it took us all of three hours to clear customs. The airport was a circus! There were literally thousands of people there. The lines were long and slow, and we had to que up four different times. The airport was obviously understaffed for this amount of traffic. When we got to our gate, we found that that the connecting flight was running 30 minutes late. Once we boarded, we sat on the ground for another 30 minutes waiting for connecting passengers from the Caribbean. I can’t remember the last time a plane full of people sat on the ground for an extended period of time waiting for a few connecting passengers. The flight was completely full. We arrived in Quebec City at 1:30 AM only to find that several of our bags did not connect. The lady at the Westjet counter apologized and promised our bags would be in on the next flight. We noticed that about a half dozen bags were not claimed from our flight, so had obviously misconnected from the previous flight. Not great service.
We took a taxi to Quebec City and were dropped off at the Hilton. When we went inside, we were informed that they had no hotel rooms for us. Now, these rooms had been paid for in cash through Travelocity six months previously, so needless to say, we were a bit upset. The lady at the desk said that she was very sorry indeed, and did get us a room in a nearby hotel. The following day when we returned, the lady at the desk suggested that next time I should book using my Hilton Honors to prevent such an incident. No explanation other than it somehow seemed to be my fault for not booking through Hilton. They were also nice enough to refund the room costs for the previous night.