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We chose the cruise because the dates suited our vacation and because of the destinations. We boarded in Amsterdam and did the 12 days to Rome. The ship was very nice and the crew were great. I thought the main stage entertainment was a bit boring and wasn’t for us. I actually fell asleep in one of the shows, that’s how much I thought of it. The comedian Jo Little was good but her humour was lost to a lot of the Americans. One night there was an opera singer on? We didn’t go as not for us, also a saxophonist one night. I like a saxophone when it’s part of a song or a solo but not the full show. They had the blues band and they weren’t bad but one night the 2 singers didn’t come out for the last set as BOTH of them had sore throats. So the band played their instruments and tried to do a so called funny ed and he said mime act. It wasn’t funny and they did that again on another night and it still wasn’t funny. The highlight of the entertainment for us was the piano bar 2 very talented girls. I think their names were Ivy & Paulini. Thank god for them as we would have went insane of a night. They entertained us every night except for their night off. Thank you The only bar that was open after midnight was the casino. We didn’t want to go there as we don’t gamble and we don’t smoke. Speaking of smoking in the casino we walked through there on the non smoking night to find people smoking and no one stopping them. Why wasn’t there any other bars open? It was like we were school kids being sent to bed. Totally unacceptable as far as we were concerned. We did enjoy the crows nest bar of an afternoon when we were set to sail. Food was good but on our last day it was an at sea day. At lunch in the buffet it closed at 2:30pm. I asked to speak with someone about this and an officer came and I asked him why it closed and he said because it’s time too. I pointed out to him that most people on the ship us included had a later breakfast and was hoping to have a later lunch. I also asked him what lunch finished the day before and he replied 4:00pm. So why are the times inconsistent? He really couldn’t answer just saying that they were the times. We had been through there earlier and I knew what I was going to have but wasn’t hungry thinking we could eat later. There are 2 sides of the buffet nearly a mirror image each side. I asked why they couldn’t have kept one side open at least? The officer was very good to try and accomodate us by saying he would get us what we were looking for. I wanted the buffet open I knew what my protein was but wanted other things as well. He also reminded us that there was the burger and pizza bars open and we could go there. That’s what we were going to do. I give him credit he pursued us and offered to make a reservation for us in the Italian restaurant free of charge. I thanked him but declined as I was upset with what had happened and wasn’t thinking about dinner I wanted lunch. In the end I said thank you please make the reservation but no sure if we will go. We ended up taking the offer up. The cabin was great and our room stewards were fabulous. The biggest disappointment though was when we went to the port of Heulva (I think that’s what it was called). It was Sunday and we didn’t really feel like going to Saville 90 minutes each way by bus. So we thought we will stay in the port town relax wonder around see what they have. There was a free shuttle bus from the port into the city. It was on the bus that we and most of the other passengers found out that the only places in town that would be open was food and drink places. The guide on the bus told us and she was 100% correct. That’s all that was open, I couldn’t even get a souvenir not even a fridge magnet. The bus dropped us off at the “tourist information centre” where there was 1 person working and a line up of about 50 people and they ran out of maps. Why would Holland America do this? What sort of itinerary is this? Honestly absolutely ridiculous. We weren’t the only ones unhappy with this. I did the survey that they sent us and they asked could they get in touch with us to discuss our rating. I said yes but we still haven’t heard so that’s why I have put my review here

Very disappointed

Koningsdam Cruise Review by Mr & MrsB

5 people found this helpful
Trip Details
  • Sail Date: September 2018
  • Destination: Baltic Sea
  • Cabin Type: Verandah Stateroom
We chose the cruise because the dates suited our vacation and because of the destinations.

We boarded in Amsterdam and did the 12 days to Rome. The ship was very nice and the crew were great.

I thought the main stage entertainment was a bit boring and wasn’t for us. I actually fell asleep in one of the shows, that’s how much I thought of it. The comedian Jo Little was good but her humour was lost to a lot of the Americans. One night there was an opera singer on? We didn’t go as not for us, also a saxophonist one night. I like a saxophone when it’s part of a song or a solo but not the full show. They had the blues band and they weren’t bad but one night the 2 singers didn’t come out for the last set as BOTH of them had sore throats. So the band played their instruments and tried to do a so called funny ed and he said mime act. It wasn’t funny and they did that again on another night and it still wasn’t funny.

The highlight of the entertainment for us was the piano bar 2 very talented girls. I think their names were Ivy & Paulini. Thank god for them as we would have went insane of a night. They entertained us every night except for their night off. Thank you

The only bar that was open after midnight was the casino. We didn’t want to go there as we don’t gamble and we don’t smoke. Speaking of smoking in the casino we walked through there on the non smoking night to find people smoking and no one stopping them.

Why wasn’t there any other bars open? It was like we were school kids being sent to bed. Totally unacceptable as far as we were concerned. We did enjoy the crows nest bar of an afternoon when we were set to sail.

Food was good but on our last day it was an at sea day. At lunch in the buffet it closed at 2:30pm. I asked to speak with someone about this and an officer came and I asked him why it closed and he said because it’s time too. I pointed out to him that most people on the ship us included had a later breakfast and was hoping to have a later lunch. I also asked him what lunch finished the day before and he replied 4:00pm. So why are the times inconsistent? He really couldn’t answer just saying that they were the times. We had been through there earlier and I knew what I was going to have but wasn’t hungry thinking we could eat later. There are 2 sides of the buffet nearly a mirror image each side. I asked why they couldn’t have kept one side open at least?

The officer was very good to try and accomodate us by saying he would get us what we were looking for. I wanted the buffet open I knew what my protein was but wanted other things as well. He also reminded us that there was the burger and pizza bars open and we could go there. That’s what we were going to do. I give him credit he pursued us and offered to make a reservation for us in the Italian restaurant free of charge. I thanked him but declined as I was upset with what had happened and wasn’t thinking about dinner I wanted lunch. In the end I said thank you please make the reservation but no sure if we will go. We ended up taking the offer up.

The cabin was great and our room stewards were fabulous.

The biggest disappointment though was when we went to the port of Heulva (I think that’s what it was called). It was Sunday and we didn’t really feel like going to Saville 90 minutes each way by bus. So we thought we will stay in the port town relax wonder around see what they have. There was a free shuttle bus from the port into the city. It was on the bus that we and most of the other passengers found out that the only places in town that would be open was food and drink places. The guide on the bus told us and she was 100% correct. That’s all that was open, I couldn’t even get a souvenir not even a fridge magnet. The bus dropped us off at the “tourist information centre” where there was 1 person working and a line up of about 50 people and they ran out of maps.

Why would Holland America do this? What sort of itinerary is this? Honestly absolutely ridiculous. We weren’t the only ones unhappy with this.

I did the survey that they sent us and they asked could they get in touch with us to discuss our rating. I said yes but we still haven’t heard so that’s why I have put my review here
Mr & MrsB’s Full Rating Summary
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Cabin Review

Verandah Stateroom
Cabin VA 8169
Good size had everything we needed and our Stewards were fabulous
Navigation Deck Inside Cabins, Balcony Cabins, Suite Cabins

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