Viking Emerald Cruise Review by pete1957f
- Sail Date: September 2018
- Destination: Asia River
We has a suite but no one told us that laundry was free -- the Viking documentation was generic and said we had to pay. All other cruises we have taken have a paper in the room which tells of perks that come with the room.
Embarkation to ship at Chongqing was a true disaster, extremely unsafe and must be fixed by Viking. From busses we had to descend many crumbling concrete stairs with no railings dragging our carry on luggage by ourselves with absolutely no help from Viking staff of 10-15 standing by watching us struggle to help each other down the wet and muddy stairs. When we complained the Viking staff said China did not allow the Viking ship staff to help us; however, someone delivered our large luggage from the airport to the ship down those same stairs.
The ship is supposed to be refurbished in Dec 2018 so that may help appearance, but probably not service.
I give this cruise 3 stars because the guides were terrific (ours was Joshua); tours very good (lots of steps -- not easy, but outstanding); the hotels were 5 star plus; and the itinerary outstanding. I also hope that Viking can fix the embarkation disaster (should be easy fix) and the ship is being refurbished. We hope Viking could train the crew to European standards and print a few more menus.
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