Uniworld is a top rated line. Called just two days before leaving for Budapest to check water levels and was told that all was great and we were "assured" that there would be no problem for our embarkation on 9/23. Not so! Got an email in the wee hours of the morning the day before telling us that the ship was in Vienna and we would have to stay in Budapest an extra night, because of low water levels, in another hotel. We would then be bused to Vienna. A nightmare. Got sent to a horrible hotel who had no idea of what was going on! No reservations held for us or other Uiworld passengers. We called Uniworld to no avail. Operators told us the office was closed and had no way to check on status. Our other travel friends didn't even get an email telling them of the delay or anything at all. Ended up in another hotel that was better than the wrong one originally sent to, but not great by any means. We were given 80 Euros per person for dinner and lunch the next day. Got on a bus the day after and sat for 3 1/2 hours to Vienna. Once on board, got a notice saying we would get $150 (US) each to spend on board. Of course, everything was priced in euros. This trip cost each couple $1,500 PER DAY. We virtually lost 2 days and this was the compensation.
We were greeted warmly on board, and the staff was great. Food mediocre. Sailed in the evenings so saw no beautiful sites along the way. Only a short afternoon sailing in between 2 towns. The water levels cant be helped. We learned that they have been down for a very long time due to a dry warm summer. Uniworld had to have known this and handled this issue very poorly. They insulted us by offering to pay for a cab fare as we had to drag our luggage to the wrong hotel they gave us. Funny that all the 5 star hotels were available, yet they stuck us in cheaper ones. We then were offered $500 off, per person, a future cruise. Really! The better thing for them to have done was to reimburse us for THIS cruise. Do they honestly think I would pay over $12,000 to them AGAIN just to get a discount! No way! Many other lines to choose from.
Very disappointed in Uniworld.
Nicely appointed. Great bathroom with heated marble floor. Bath products poor. Smelled like gasoline! Good storage space.