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Silver Wind Review

5.0 / 5.0
Editor Rating
187 reviews
2 Awards

Break down causes 3 days stuck in Montreal and then the itinerary is gutted

Review for Silver Wind to Canada & New England
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6-10 Cruises • Age 60s

Rating by category

Value for Money
Public Rooms
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Additional details

Sail Date: Oct 2018
Cabin: Veranda Suite

We chose this cruise to enjoy the fall scenery of Canada, view the whales and other sea life of the St Laurence Seaway and visit Quebec City. When we embarked in Montreal on Tuesday we were not informed of a mechanical failure that occurred when the boat was arriving. Only after awakening Wednesday to the same view did we realize we were still in Montreal and then we were informed of a "small" "technical" "problem" and repairs would allow for a prompt departure. The staff did not go out of their way to develop more excursions. They just provided a $50 credit for us to buy "hop on, hop off" bus tickets. We awoke Thursday to the same view, but the ship had been relocated to a filthy industrial pier filled with containers, among other unattractive items and a splended view of large, rusting grain elevators. They then advised that the Canadian authorities now required an ocean tug to accompany the ship up the St Laurence. So, our departure was now further delayed by "forces beyond the control of the ship" in the ill chosen words of Silversea management, because we had to await the arrival of the tug. This generated concern among the passengers. What was the nature of the "technical problems" and had they been completely addressed and repaired? Why was a tug escort required? We received no answers, but Silversea gave a 30% cash refund. Then they altered the itinerary to canceling stops at the naturalists attractions ports of Saguenay, Baie Comeau , Gaspe, and Charlottetown. Instead, we will be hightailing it to the coal mining town of Sydney and then on to the large city of Halifax. Silversea does not care to try to make amends for their mistakes of not properly maintaining this older vessel. Instead they punish the customers on top of our 3 days in Montreal by canceling the most attractive portion of the cruise. I think they want to get the boat back to a large city for repairs. I will never set foot on a Silversea ship again. As an aside, on our previous Silversea cruise , our stateroom flooded and we were moved to an inferior room

Cabin Review

Veranda Suite

Cabin VR

cabin is fine. average compared to other premium cruise lines. Technology lacking. Poor internet service even when paying an extra $25 a day for "premium" service.

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