Celebrity Infinity Review

going south goes west

Review for South America Cruise on Celebrity Infinity
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shackleton
First Time Cruiser • Age 50s

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Sail Date: Jan 2010

When we arrived in Buenos Aires we were met by a couple of young ladies who were rather outnumbered by the size of the party they had to co-ordinate but eventually we were delivered to the hotel. We were surprised how nice it looked but were assured it was ours, we unloaded our own luggage, the transport left and yes, it was the wrong hotel! It only took about another hour to get collected and re-delivered but after travelling for around 18 hours it was a little frustrating. The NH City & Tower hotel was pleasant but the lack of English gave the impression (as the Internet review stated) that staff were surly and uncommunicative.

Next day we went to the ship. We were delivered to a rather dilapidated building with a kind of marquee inside, which housed Celebrity's check-in staff. These girls just did not know what was going on - they had no clue about cabin grades or fast-passes and the queues were massive and confused, the temperatures inside were hot and humid. Not so outside - the huge queues along the dockside were standing in torrential rain! We eventually got checked-in, after we discovered we were in the wrong line and sorted ourselves out. Then the queue was halted again by the insistent company photographers who had a "they shall not pass" philosophy not appreciated by those hundreds still in the rain - you should see some of those photos - drenched to the skin, bedraggled, hair plastered over dripping faces. Several people were ill with colds and chills etc afterwards.

We first realised that all was not well when we did the boat drill. Clearly most of the crew hadn't a clue what to do! We were marched down many flights of stairs and crowded into a public area, hot humid and claustrophobic as we were pushed back against the wall. That was when the lady collapsed. Now we had a real emergency the emergency drill came apart, we were marched away into another part of the ship; Once the ill lady was taken away we were marched back again, hot, sweating, trying not to faint. Then we were marched up on deck and shouted at to get in line. At last it was all over - it had taken well over an hour and a half, no-one felt reassured!

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