We chose Costa as at the time RCL and NCL were already booked. Unfortunately we could not booked this cruise earlier in the year due to work schedule, etc.
According to Costa website is “ Italy’s Finest “ with a slogan of providing every guest with a pleasant experience from our Italian heritage.
We have to give kudos to the check in process, ship was clean and elegant, cabin was clean and comfortable with a balcony
Now comes the best part :
Buffet menu is the same items every single day. Getting a espresso coffee must be done at the bar, and wait in line for it. Getting eggs and bacon (who knows what kind of bacon it was ) it’s another story. By the time you search for the items you want, your food is cold. Of course you might think, why not visit the dining room and enjoy some delicious eggs Benedict! Well, we tried, Egg Benedicts with mayonnaise instead of hollandaise sauce. Waffles?? Imagine a piece of toast with the waffles mark on it and the same selection of items in the buffet just arrange differently, do you want a cup of Italian espresso? Please leave the dining room, find a bar and order it. Walk back to you seat and find your food cold. Or just have a cup of regular coffee and shut up Too much for Italian Costa Hospitality !!!
Dining room for dinner - please do not ask for a cocktail before dinner , no no no. Go to the bar and order it. Walk back and seat down. This is not a joke, we had the drink package and the waitress the first dining night saw our cards and said “you are from the USA , you only get water “ wow welcome aboard !!!!
Samsara Restaurant - €30 per person to book a more “exquisite dining “ experience. The restaurant is totally outdated. The ship is not However the menu was all seafood. My spouse is allergic to seafood. We asked for a different menu , they brought us the choices from the main dining room. We were ask for an extra €17 upcharge to get a steak. As I ordered the entrees, one of the was lamb chops. To my surprised they have been boiled then braised to give some chard to the meat. The taste ? Terrible.
The pool area is very small for a 2500 passenger ship. Entertainment onboard is a bunch of crew members who has no talent and don’t want to do what they have been asked to do
To recap, please take RCL or NCL even if the prices are higher. Better food and service, the crew will be more pleasant as they are not onboard a ship for 11 months at a time.
Don’t waste your money ! Vacations are important and you work hard to enjoy them.
Clean but cabin steward didn’t follow directions. Asked for ice in the room, we always had to order it. Nothing special, not even some fun towel wraps !