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First cruise of this length. The allure of an Atlantic crossing got our attention. 5 days at sea; relaxation, entertainment, pampering, gourmet dining, interacting with others. We're not regular Princess Patrons, but the itinerary through Scandinavia, Scotland and Ireland was very appealing. That proved to be a pipe-dream, for a whole lot of reasons that you'll see below. Embarkation was simple and efficient, but we were very bothered with the the handling of passports. We are told to NEVER, UNDER ANY CIRCUMSTANCES, SURRENDER YOUR PASSPORT. Before we knew it, the passports were gone and a coat-check-like slip was in our hands. This has never happened to us on any other cruise. The passports were delivered back to us on the way to Scotland by a stateroom attendant, and recollected after an onboard customs check. There is a whole lot of wrong with this process. We get the passenger convenience thing, but find a different way. Don't if cruise length or itinerary was a factor, but it made for a very geriatric passenger base. As one passenger but it to us: "Princess is becoming a cruise line for retired people, their parents and grandparents." Evening activities were most definitely catering to that crowd, leaving the ship largely devoid of people after the show, as the multitudes ascended to their state rooms. Just not a lot to do in the later evening. That is especially a negative with 5 full days at see on the Atlantic crossing. Similarly, and again not knowing if that passenger demographic was a factor or not, the crew seemed much less happy than on any other cruise or cruise line we have been on. Service was professional, but not exactly friendly. We were very surprised at the lack of attention given to passenger cleanliness around the food venues, especially the buffet. With no crew at the door pushing people to wash and sanitize, seeing people cough, sneeze and then handle food service items was disgusting. That said, Food was excellent, and the Chef's table experience was one of the best meals of any cruise. We noticed up-selling to be a major theme on this cruise, and it was tiresome. Our philosophy is charge me a fair and full price and most of all, PAY YOUR STAFF. Service is not something extra, it is an integral part of the vacation. Wait, kitchen and stateroom staff are as integral to a cruise line's business as the bridge crew. Would you expect them to live on tips? The stops at Aarhus, Denmark and Kristiansand, Norway were curious. Both cute villages in their own right, but little to do except walk around the port. Felt like they were added to the itinerary to check a box for number of ports. We did have an incident at port in Kristiansand, Norway. When the ship was disconnected from shore-power (since ships in Norway cannot idle and spew exhaust -- yay Norway!), The Regal computers shut down. Big oops on someone's side for sure. But a ship's computers being down means the keys don't work, there is no point of sale equipment for bars, and most of all, they can't confirm that everyone is on board (or should not be!). Princess did a manual count, which required everyone to be room bound for more than a couple of hours. As a result, we missed the tide and wound up majorly late into Greenock. This made Greenock and Glasgow a write-off. Most folk's excursion plans were cancelled, and with a scant few hours, looking for something to do. Don't get me wrong, stuff like this happens. The apologies however were too frequent and too empty. No sort of compensation was offered. Com'on princess, man-up. Guess the experience soured us to long cruises. Maybe better luck on other itineraries or cruise lines?

Much older crowd; a whole lot of nothing to do

Regal Princess Cruise Review by Guppy_puppy

2 people found this helpful
Trip Details
  • Sail Date: September 2018
  • Destination: Transatlantic
  • Cabin Type: Premium Club Class Mini-Suite with Balcony
First cruise of this length. The allure of an Atlantic crossing got our attention. 5 days at sea; relaxation, entertainment, pampering, gourmet dining, interacting with others. We're not regular Princess Patrons, but the itinerary through Scandinavia, Scotland and Ireland was very appealing.

That proved to be a pipe-dream, for a whole lot of reasons that you'll see below.

Embarkation was simple and efficient, but we were very bothered with the the handling of passports. We are told to NEVER, UNDER ANY CIRCUMSTANCES, SURRENDER YOUR PASSPORT. Before we knew it, the passports were gone and a coat-check-like slip was in our hands. This has never happened to us on any other cruise. The passports were delivered back to us on the way to Scotland by a stateroom attendant, and recollected after an onboard customs check. There is a whole lot of wrong with this process. We get the passenger convenience thing, but find a different way.

Don't if cruise length or itinerary was a factor, but it made for a very geriatric passenger base. As one passenger but it to us: "Princess is becoming a cruise line for retired people, their parents and grandparents." Evening activities were most definitely catering to that crowd, leaving the ship largely devoid of people after the show, as the multitudes ascended to their state rooms. Just not a lot to do in the later evening. That is especially a negative with 5 full days at see on the Atlantic crossing.

Similarly, and again not knowing if that passenger demographic was a factor or not, the crew seemed much less happy than on any other cruise or cruise line we have been on. Service was professional, but not exactly friendly.

We were very surprised at the lack of attention given to passenger cleanliness around the food venues, especially the buffet. With no crew at the door pushing people to wash and sanitize, seeing people cough, sneeze and then handle food service items was disgusting.

That said, Food was excellent, and the Chef's table experience was one of the best meals of any cruise.

We noticed up-selling to be a major theme on this cruise, and it was tiresome. Our philosophy is charge me a fair and full price and most of all, PAY YOUR STAFF. Service is not something extra, it is an integral part of the vacation. Wait, kitchen and stateroom staff are as integral to a cruise line's business as the bridge crew. Would you expect them to live on tips?

The stops at Aarhus, Denmark and Kristiansand, Norway were curious. Both cute villages in their own right, but little to do except walk around the port. Felt like they were added to the itinerary to check a box for number of ports.

We did have an incident at port in Kristiansand, Norway. When the ship was disconnected from shore-power (since ships in Norway cannot idle and spew exhaust -- yay Norway!), The Regal computers shut down. Big oops on someone's side for sure. But a ship's computers being down means the keys don't work, there is no point of sale equipment for bars, and most of all, they can't confirm that everyone is on board (or should not be!). Princess did a manual count, which required everyone to be room bound for more than a couple of hours. As a result, we missed the tide and wound up majorly late into Greenock. This made Greenock and Glasgow a write-off. Most folk's excursion plans were cancelled, and with a scant few hours, looking for something to do.

Don't get me wrong, stuff like this happens. The apologies however were too frequent and too empty. No sort of compensation was offered. Com'on princess, man-up.

Guess the experience soured us to long cruises. Maybe better luck on other itineraries or cruise lines?
Guppy_puppy’s Full Rating Summary
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Cabin Review

Premium Club Class Mini-Suite with Balcony
Cabin M6 15724
Roomy, nicely appointed and ample closet/storage space. There was something going on with the ventilation on this trip that caused a foul, almost sewer smell from time to time on entering the stateroom. Princess worked hard to rectify and seems to have fixed it by the end.

As a negative, the allure of tranquility with an aft-facing stateroom was scuttled in two ways: first, the setup of the ship meant that people on the Lido Deck looked directly into our balcony. Secondly, ship engine exhaust is right over your head. Each morning the balcony was littered with black specs.

That leads to the overall "average" rating on the room
Lido Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews