We booked a signature suite on this cruise which showed on the HAL website as being a newly refurbished suite with new couch and chairs,marble top counters ,big screen TV on the wall and bright fresh interior but what we actually got when we came onboard is a tired old suite with marks all over the walls,an old bathroom with old grubby shower curtains, an old TV that you couldn’t make out what was on the screen due to the fuzziness on it. boy were we disappointed!
They have since replaced the TV but have stuck paper serviettes under it for whatever reason which looks terrible but at least we have a clearer picture,
. We have complained to the customer relations desk onboard who were really disinterested and said we should have read the fine print that says the photos of the cabin are not necessarily representing the actual cabin!!!! That is false advertising as ok the layout may vary or the colour scheme but not when the photos are actually under the Noordam and showing a new cabin and not a dinghy old cabin that is desperate to be refurbished.
A number of suite passengers have complained as it is all suites and cabins that have not been fefurbished,
The Noordam overall throughout the vessel is very worn with old grubby carpets throughout the dining rooms,stairwells and quite a bit of the public rooms.
Around the covered pool area they have set up long trestle tables with plastic chairs which has made the whole area overcrowded and very tacky looking.
The room service has delivered us cold toast and cold water for tea so now on day 4 we have despaired with room service and will have to tackle the throngs of people in the Lido.
We are 4 star mariners and are very dissatisfied with what is happening with HAL and the standard of the ship as it once was a fantastic line to sail with.
On a positive note the Staff are always a pleasure but with the cutbacks on staff they are working twice as hard and consequently the tables in the pool area are not being cleared and no delivery of water or tea and coffee any more but of course you can still purchase a beer because that creates revenue.
If you are booking the Noordam for travel before I understand November 2019 just bear in mind you are not getting the cabin as shown in the pictures or on the website As there are a lot of disgruntled passengers onboard.
Tired old cabin with marks on the walls,old bathroom with grubby shower curtains and grouting. Quiet location and good size balcony.