We booked a signature suite on this cruise which showed on the HAL website as being a newly refurbished suite with new couch and chairs,marble top counters ,big screen TV on the wall and bright fresh interior but what we actually got when we came onboard is a tired old suite with marks all over the walls,an old bathroom with old grubby shower curtains, an old TV that you couldn’t make out what was on the screen due to the fuzziness on it. boy were we disappointed!
They have since replaced the TV but have stuck paper serviettes under it for whatever reason which looks terrible but at least we have a clearer picture,
. We have complained to the customer relations desk onboard who were really disinterested and said we should have read the fine print that says the photos of the cabin are not necessarily representing the actual cabin!!!! That is false advertising as ok the layout may vary or the colour scheme but not when the photos are actually under the Noordam and showing a new cabin and not a dinghy old cabin that is desperate to be refurbished.