Last September, my husband and I sailed for the first time on the Silversea Whisper. In the past we had sailed with other companies and we decided to try this one due to the good opinions that had come to us by different ways. Unfortunately we have to say that the "exceptional experience" Silversea longs to offer is not what we had. When you travel on a luxury cruise you expect “luxury” and of course you pay for that.
Anyway, let´s start with the positives. Embarkation and disembarkation were great. The stateroom was spacious and well designed with a walk in storage closet. The beds were comfortable. Butler service was ok although we could not find the utility of that service. There were several Spanish speaking in the crew very pleased to always help us. But that’s it.
The food was very ordinary, not what you expect for a six star, expensive cruise. The buffet lunch was disappointing. Nothing tasted of anything. Nightly dinner meals were boring and simple. Service was friendly but very slow. The house wines were cheap and nasty.
The entertainment was dreadful. It consisted of the same people singing “Voices of Silversea” It became very boring very quickly. We did not know that luxury was at odds with fun.
Dress code outdated. Wake up, this is 2018 not “Gone with the wind” times.
For two nights when the sea was a little choppy there was loud noises throughout the night which sounded like machinery moving so we could not get some sleep.
But the worst was yet to come and that happened two nights before the end of the cruise. We had a reservation for dinner at the Grill and it was a windy night so plastic curtains were semi-open o completely closed. While we waited to be attended which took a long time, a passenger next to us wanted to close all of them. We did not agree because was to hot due to the ceiling heaters. At that point the mention passenger got up and started to close the ones near us. Faced with our protest the Maître was unable to solve the problem allowing the aforementioned passenger to impose his criteria without taking into account our own and this motivated our immediate departure from the place.
We complained at the reception desk and went to the main dining room where the Maitre apologized for the incident. But up to day no one on behalf of Silversea has addressed us in a formal way to present their apologies. We missed the so called “impeccable hospitality” of the Silversea.
Consequently we are very disappointed and Silversea will not be our next option.