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We have cruised ~20 times. This was our first time cruising from New England to Quebec. We enjoyed the ports, generally walking on our own, though we had an excellent walking excursion in Quebec City. The Rotterdam is more than 20 years old, and its age shows. There was rust all around our verandah. The interior switch for the verandah light was physically broken in half (though it functioned). The window shades at the front of the gym were a mess. Several went up only part of the way. Of those that went up all the way, some were frayed or cockeyed. I told a crew member that the Rotterdam needed some time in drydock. She told me that it had come out of drydock just a few weeks earlier! We're accustomed to larger Holland America ships (~2,000 passengers). The Rotterdam has ~1,400 passengers, the smaller size being required for travel up the Saint Lawrence River. It has much of what one expects on a larger ship, but in reduced size or quantities. Comedy entertainers were great. We didn't check out the other entertainment. Our major disappointment with the ship is that a Vista "Suite" is not really a suite. It is similar to a Verandah Stateroom on a larger HA ship, with a larger sofa and desk and a mini-fridge. We ate in the dining room the first night. The food was OK (not great). Three of the six people at our table received the wrong main course. We ate in the specialty restaurant - the Pinnacle Grill, which has great food and service - every night thereafter. All staff were polite and tried to be as helpful as possible.

Quebec is Great, but a Vista Suite is Not a Suite

Rotterdam Cruise Review by dhshultz

6 people found this helpful
Trip Details
We have cruised ~20 times. This was our first time cruising from New England to Quebec.

We enjoyed the ports, generally walking on our own, though we had an excellent walking excursion in Quebec City.

The Rotterdam is more than 20 years old, and its age shows. There was rust all around our verandah. The interior switch for the verandah light was physically broken in half (though it functioned). The window shades at the front of the gym were a mess. Several went up only part of the way. Of those that went up all the way, some were frayed or cockeyed.

I told a crew member that the Rotterdam needed some time in drydock. She told me that it had come out of drydock just a few weeks earlier!

We're accustomed to larger Holland America ships (~2,000 passengers). The Rotterdam has ~1,400 passengers, the smaller size being required for travel up the Saint Lawrence River. It has much of what one expects on a larger ship, but in reduced size or quantities.

Comedy entertainers were great. We didn't check out the other entertainment.

Our major disappointment with the ship is that a Vista "Suite" is not really a suite. It is similar to a Verandah Stateroom on a larger HA ship, with a larger sofa and desk and a mini-fridge.

We ate in the dining room the first night. The food was OK (not great). Three of the six people at our table received the wrong main course. We ate in the specialty restaurant - the Pinnacle Grill, which has great food and service - every night thereafter.

All staff were polite and tried to be as helpful as possible.
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Cabin Review

Spa Verandah Suite
Cabin BQ 6113
Q: When is a suite not a suite?
A: When it is a Vista Spa "Suite".

This really is a slightly enlarged (bigger sofa and desk plus mini-fridge) version of what is called a Verandah Stateroom on a larger HA ship. To call it a suite is seriously misleading.

Reinforcing that point: One of the Guest Services officers we talk to about the non-suite "corrected" us. She told us that it was a stateroom, rather than a suite - which was precisely our point!

Our "Spa" amenities were somewhat of a joke. It included yoga mats. But there is no space in this "suite" to use the mats, and the gym has plenty of mats.

The other Spa amenity was a $30 discount on the spa's hydrotherapy room. Given how disappointed we were with our "suite", HA gave us a hydrotherapy visit at no charge.
Verandah Deck Inside Cabins, Outside Cabins, Balcony Cabins