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Horrible customer service for six hour boarding. No attempt to provide customers any relief. No credit offered. Elderly people had to lie on concrete floors for hours. No food offered. No chairs. No communication until 5 pm when Cunard rep announced it would be another hour or more before checking could commence; this was followed by 1000 people groaning and booing Sheets dirty in stateroom No wine steward in brittania Wines offered have average markup of 500 percent The wine delivered to our stateroom was awful. Vinio rates the wine as in the lowest 2 per cent of wines in the Loire valley and with average retail price of $6. Cunard sure seems to be really cheap these days with the diamond class free welcome gift Food in brittania. Over cooked. Steak full of grizzle and inferior cut. Must be from a discount butcher toss away as certainly not quality. Dry. Tough. Desert chocolate cake gooey and awful. Waiters shakes at best. No pisitive communication with guests Purser desk staff rude and curt 12th floor outdoor restaurant closed for entire cruise even sunny windless days in port.

Six hours to board at Brooklyn cruise terminal. No food no chairs no info

Queen Mary 2 (QM2) Cruise Review by Ex cunard customer

13 people found this helpful
Trip Details
Horrible customer service for six hour boarding. No attempt to provide customers any relief. No credit offered. Elderly people had to lie on concrete floors for hours. No food offered. No chairs. No communication until 5 pm when Cunard rep announced it would be another hour or more before checking could commence; this was followed by 1000 people groaning and booing

Sheets dirty in stateroom

No wine steward in brittania

Wines offered have average markup of 500 percent

The wine delivered to our stateroom was awful. Vinio rates the wine as in the lowest 2 per cent of wines in the Loire valley and with average retail price of $6. Cunard sure seems to be really cheap these days with the diamond class free welcome gift

Food in brittania. Over cooked. Steak full of grizzle and inferior cut. Must be from a discount butcher toss away as certainly not quality. Dry. Tough.

Desert chocolate cake gooey and awful.

Waiters shakes at best. No pisitive communication with guests

Purser desk staff rude and curt

12th floor outdoor restaurant closed for entire cruise even sunny windless days in port.
Ex cunard customer’s Full Rating Summary
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Cabin Review

Balcony
Cabin BB 8039
Sheets are changed once a week. Blood left on the sheets
Deck 11 Inside Cabins, Balcony Cabins, Suite Cabins