Crystal Symphony Review

-- / 5.0
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Tried the new Seabreeze Penthouse

Review for Canada & New England Cruise on Crystal Symphony
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10+ Cruises • Age 70s

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Sail Date: Aug 2018

We have gone on other Crystal cruises before and were anxious to check out the new Seabreeze Penthouses. While they are 50% larger than the standard Veranda Suites, they also cost about 50% more. The Suite was beautiful and the extra space was fantastic. On the negative, the TV is in an awkward place, the vanity area is very tight and the lifeboat just below our balcony interfered with our view. Also, while some passengers will appreciate having a private butler, we did not see this service as a big plus. Although the refurbishment of the ship had occurred months ago, some elements were still being completed. The WiFi was being worked on and required technicians to go into all staterooms. The in-room movies were limited because they were still loading them into the new system.

The food and service in Umi Uma and Prego was wonderful as usual. The service in Waterside was excellent but the menu seemed a bit uninspired. The Mozart Tea still featured waiters in period costumes and a generous selection of treats, but overall it felt less grand than it used to be.

Compared to other luxury cruise lines, Crystal is still our favorite and we will be on Serenity later this year after it is refurbished.

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