Our luggage was taken to security. We were not notified and questioned where our luggage was. We were told it could be up until 9:00 PM when we received our bags. One bag was in the room by 4. We were advised to go to security. We were not notified our missing bag was being held in security! We went to security and were told we had to be present to open our bag. They opened our bag and there was nothing illegal in the bag
We could not get a reservation for dinner in the main dining room and we booked our cruise 2 months in advance. We were told we had to call the dining room to make a reservation. No one answered the phone the whole first day.
We were told at almost every port we had to meet in the theater 1 hour prior to our excursion. We sat in the theater and waited for our excursion to be called. We scheduled our excursions so we didn’t have to get up early.
There was absolutely no reason to meet in the theater when we could have met our excursion on shore at the advertised time.
No port maps before arrival at any port.
Preview of port excursions was done in the art gallery. Art work blocked the screen. Could not understand the presenter. English was very poor
Service in the main dining room, even with a reservation was so slow we could not get to the first show. Over 2 hours for two people to eat is inexcusable.
Cabin was excellent. Room attendant. Jessica was excellent. We had a problem with our door. She called maintenance. They never showed up. We called and they fixed our door. We heard her make the call. Maintenance did not follow through