After almost a month of submitting our reviews/survey, we're still waiting to hear from Celebrity Corporate office about our horrendous experiences during this cruise.
We chose the Baltic, St. Petersburg & Scandinavia cruise as a way to see these countries & we always had an enjoyable experience with Celebrity Cruise line.
The 1st. day started with an extremely FILTHY cabin, a dinner table mate who announced she had bronchitis & not on meds & it went downhill from there. After she announced her sickness, we told the Maitre'd about our table mate & asked him to move us to another table. Sadly, no tables were available & our 2 choices were: open dining @ 8:30/9:00 or the buffet - Oceanview Cafe. We stayed @ the table & 4 days later my husband bore the brunt of her sickness by getting sick himself. He saw the ship's doctor twice & he stayed in the cabin because he didn't want to contaminate other passengers. I brought him his meals. & whatever else he needed. He missed all the ports except for Copenhagen. There were other people who were coughing, sneezing & were sick who went on the tours. The majority of them announced that they pd. for this cruise & were going on the excursions & didn't care about being sick or passing it onto other passengers.
After looking @ the dirty cabin, I immediately went to Guest Relations to complain about the filthy cabin. Here's a description of the filthy cabin: dried oj pulp on the bathroom glasses, pubic hairs on the the bathroom counter, the floor, the toilet, in the shower, sink & storage drawers, beard stubble on the desk counter, lipstick stain on the wet bar glasses, a sticky white film on the champagne glasses, red spot on the duvet cover, black spots on the sheets & the towels & washcloths were like rags. Mark, Ass't. Chief housekeeper, did come to the room & apologize for the filthy conditions. A flower arrangement was sent to us as an apology.
For all of the issues on this horrendous cruise, in fairness, we were given a certificate to use on a future cruise but what if we don't go on a future cruise? No apology was ever given to us, except for Mark, ass't. chief housekeeper.
Copenhagen is a lovely city & the residents our friendly. Our tour guide, Stephan, knew little about the city because he wasn't a citizen. Fortunately, the coach driver was informative & often took the mike from Stephan to explain about the city & the sights, etc. we drove by Rodan's "Thinker" & after we passed by the Stephan said, " on your right is "The Thinker". Oh we already passed it." He was not a very good tour guide.
The "Little Mermaid" statue is smaller than one thinks. The area was crowded with tour buses & their passengers.
We took a City Tour when we were on our Avalon Imagery II cruise (Aug. 11, 2018). See that review.
We highly recommend Avalon Cruise line.
FYI, don't use Sun Transfers from Amsterdam Port to Schipol. Extremely unreliable - pre-pay & no one shows up to take you to the airport.