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Crystal Symphony Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
322 Reviews

Don’t cruise on this ship!

Crystal Symphony Cruise Review by Elizabeth 1

24 people found this helpful
Trip Details
  • Sail Date: Sep 2018
  • Destination: Canada & New England
  • Cabin Type: Deluxe Stateroom with Large Picture Window (extremely limited view)

My first cruise 7 years ago was on Marco Polo a small cruise ship in the Cruise and Maritme fleet. With nothing to compare it to but other holidays in European resorts I thought it compared very favourably.

Since then I have cruised with P&O three times , NCL , and Royal Caribbean, and again with Cruise and Maritime. However the cruise I am on at the moment with Crystal on the liner Symphony beats them all hands down . The reason I have titled my review as ‘Don’t cruise on this ship’, is because it has well and truly spoiled me , and I don’t think I would be able to cruise on another liner without feeling that that they had fallen short compared to Crystal.

Unfortunately I might be a while saving up for my next Crystal cruise as it works out at about double the price of the ones I have named above, but goodness is it worth it!

From the moment I boarded I was treated like a treasured guest. I think the main reason is that the ship never appeared crowded , the staff had time to be attentive to the guests.

In order to make my point a little more clearly I will try to give examples.

On previous cruise liners - long queues for the bar during the day on the all inclusive deals,wine waiters in the restaurant only coming to the table once during the meal as they all appeared rushed off their feet.

Crystal- no queues anywhere, waiter service round the pool, public areas and in the dining rooms ,constantly replenishing glasses, stopping to chat with guests.

On previous cruise liners - sea days when the weather is good , don’t bother trying to get a sun bed or seat of any kind after 10 am as they are either reserved with book, towels or bodies! On sea days when the weather is bad , everywhere noisy and crowded with public areas looking like my mum’s nursing home , or Butlins , depending on which cruise line you are on.

Crystal - nowhere is crowded , on the sunniest days barely half the sun beds are occupied with anything, and inside is the same , no loud piped music , no queues for anything. I don’t mean it to sound like a graveyard , it is just quiet and understated and not intrusive.

On previous cruises- tips , and drinks are extra. Even on the all inclusive cruises speciality coffee and certain drinks , ice cream ,plus the mini bar in the room and certain room service menus are all extra .

Crystal - All included , no staff being extra nice at the end of the holiday in the hope you will leave them an extra tip , on Crystal the staff are attentive , happy and welcoming the whole time.All speciality coffees included, with waiters on hand in public areas to dispense drinks of all sorts, and don’t get me started on the ice cream , with about 20 different flavours ( no cheap imitations) they were brilliant , and of course all included.

On previous cruises- Being tendered into port whilst other ships have the cruise terminal position, queuing up for an hour before breakfast to get tender tickets so that we can get off the boat at a reasonable time . Paying extra for shuttle buses out of the port , and again having to queue up for ages in order to get a ticket that insures we get a shuttle at a reasonable time.

Crystal - certainly on this cruise whenever there was a dock/cruise terminal , we got it. On the couple of occasions we were tendered in , there were no queues , no waiting , and shuttles when needed were waiting with plenty of room , and ran frequently.

Food- on previous cruises tables for two have been few and far between especially on P&O.

The food has been OK , but things like steak have often been tough and sometimes inedible. Self service has been good , but often the food would only be warm. On one liner our dinner companions (no table for two available) had paid a substantial amount for the drinks package and eventually having managed to get the attention of the wine waiter they were poured a glass of wine each , they didn’t see the wine waiter for the rest of the meal.

On Crystal the food has been excellent , no expense spared and steaks have been so tender and cooked to perfection , as has all their food. We did try the speciality restaurants which were very good , but the main restaurant was so good that we didn’t feel the need to try anything else , also your wine glass is replenished before it ever becomes empty.

The cabin we had on Crystal was a comparable size to that of other liners , but the fittings were superior . Our cabin attendant was efficient and friendly and tailored our cabin cleaning/turn down service around our movements which wasn’t the case on some of the other cruises we have been on.

Of course it is very much horses for courses and if you like loud music, sing alongs , karaoke , bingo and announcements from your cruise director throughout the day , or water shoots and bumper cars , then this cruise line might be a bit quiet for you.

The larger proportion of passengers are American , the rest are English , Asian and European.

I think there is quite a bit to do on board with lectures , a cinema , and Dvd’s That are played through your TV . We only had 3 sea days so we were able to find plenty of quiet spots to sit and read ,so to be fair we didn’t really try out their activities, although we did play table tennis - this had its own part of the deck with a large heavy net covering the area where you played , thus preventing the ball escaping under sun loungers etc.

Afternoon tea served in one of the lounges was a sight to behold and was of the same standard as the Ritz or Fortnum and Mason!

We didn’t tend to watch the entertainment in the evening , as we are not really into shows , but we did catch one of the comedians one evening (John Joseph) who was hilarious.

I feel that throughout the whole cruise nothing was too much trouble , the passenger and their comfort was the important aspect, not how much money could be generated from them.

I think it is well worth the extra money and have started saving my pennies already!

Elizabeth 1's Full Rating Summary
Onboard Experience
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Cabin Review

Deluxe Stateroom with Large Picture Window (extremely limited view)
Cabin E2 8072

Good comfortable standard , was expecting not to be able to see anything , but could see out if I stood up and was a better view than I was expecting.

Port & Shore Excursion Reviews


Short walk to the old town from the cruise terminal which was quite picturesque .

Quebec City

My favourite port , again a short walk to the centre from the cruise terminal, beautiful place to stop and the weather was good.


More industrial than some of the destinations , but pleasant none the less.

Bar Harbor

Lovely place to stop and very pretty , tendered in to shore , the pier is right next to the town.

Portland (Maine)

Perhaps not the prettiest place , but interesting to wander around.


10 minute shuttle bus ride into Boston, no queues to get on or to return to the ship. Dropped off in the centre , no wait for shuttles. Boston , like any large city really.

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Elizabeth 1
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