This was our 2nd cruise with Viking. Our 1st trip was great, however the Waterways of the Tsars was a trip we want soon forget. From the time we landing in St Petersburg Russia everything was planned to the nth degree. One of the tour guides was there to greet and get us to the ship. Alone the way he kept us entertained with humor and some history of St Petersburg. Once on board the Viking Truvor we settled in to beautiful stateroom with a balcony which we always request. Dinning was always a special treat with excellent selections, presentation and favor that always met with high praises. Know with all those kudos I cannot say enough about service. This is why Viking is rated so high in personal service. The hotel manger and dinning manger were always available to provide whatever service was needed. Our servers Armando, Bim, Aubray and Yana without a doubthave went over board to please us throughout the entire trip. Lastly without the tour guides this trip would not have been as enjoyable due to the very professional tour guides at all the many stop. My wife and I have traveled all over the world and Viking has always provided us with excellence. We have booked our next trip with Viking leaving Oct 24th 2018 can't wait. BH