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MSC Preziosa Review

4.5 / 5.0
Editor Rating
371 reviews
2 Awards

Nightmare on board

Review for MSC Preziosa to the Baltic Sea
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fandreis
10+ Cruises • Age 40s

Rating by category

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Additional details

Sail Date: Aug 2018
Cabin: Balcony Stateroom
broken bag
Broken BAG

We made the Santos / Kiel crossing, and Kiel / Saint Petersburg / Kiel crossing for 28 days on the Costa Preziosa.

I have reported problems with cockroaches, hair in the food, the smell of sewage in the pool that was in the stern of the ship, problems and stress in the excursions, where people stayed inside the bus more than 4 hours without being able to go to the bathroom, staff of the stressed animation and shouting at the passengers at the landing in Kiel, dirt on the buffet, poorly laundered cutlery, dirty cloth napkins and counter tops of dirty food and dirty tables, and when cleaned they were poorly cleaned as well as refreshments at night like sticky pasta of the buffet that of so reheated did not detach from the spatula, besides the terrible service staff at the reception where I got in line several times to solve problem with improper collection, with service fees that were already included in the "experience" voucher, just as we tried to solve the problem of my wife's loyalty card that generated two loyalty numbers on these two cruises, we tried to solve with the Tour Marina who was stupid, arrogant and nothing solved.

And if all that was not enough, on the date of landing, my new polycarbonate case was broken, where she took part of it and one of the wheels, as well as several passengers with the same problem, where a lady from Germany broke the suitcase in the middle, and a group of Brazilian ladies who broke the 4 wheels. We waited for hours for the ship's officer to come down and say that nothing could be done at that moment.

Cabin Review

Balcony Stateroom

Cabin B2

The cabin has wear on the carpet with the appearance of old, the shower with difficulty to heat and with an apparent sign of wear.

Port Reviews

Kiel

The port is excellent but the MSC service is disastrous

4 Helpful Votes
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