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My wife and I saved and planned for a couple of years to take a 14 day romantic river cruise through Europe, our dream vacation. It turned out to be the worst trip we have ever taken. To summarize; 36.45 hours on a bus, 14.25 hours of free time to explore the towns visited, 10 hours of daylight cruise, includes 3 hours of Rhine valley cruise during 2 hr lunch on lower level of rented tourist day boat, changed boats after bus transfer, upper deck closed most of trip, unpack/pack 3 times, optional tours a great disappointment. Viking knew about river issues for weeks, yet no communication, rescheduling or cancelation allowed We did not board the boat until the 4th day, after docking at a gravel pit. Due to hotel stay for 1st two nights, all the busing and lunches serving 200 people at once in local restaurants, not on the boat, as advertised, we did not get full use of the "Silver Drink Package". We had to change boats 1/2 way through the trip, thus another long bus ride and lost time cruising. Most cruising at night. Ships were docked 3 deep thus we had to walk through other ship lobbies or across their upper deck and could not use our balcony as the next boat was 6 inches away. We passed through 69 locks BUYER BE AWARE, 2 weeks later, still no call from Customer Service as promised.

Worst Europe vacation ever

Viking Gefjon Cruise Review by David Greener

1 person found this helpful
Trip Details
  • Sail Date: August 2018
  • Destination: Europe River
  • Cabin Type: Veranda Stateroom
My wife and I saved and planned for a couple of years to take a 14 day romantic river cruise through Europe, our dream vacation. It turned out to be the worst trip we have ever taken.

To summarize; 36.45 hours on a bus, 14.25 hours of free time to explore the towns visited, 10 hours of daylight cruise, includes 3 hours of Rhine valley cruise during 2 hr lunch on lower level of rented tourist day boat, changed boats after bus transfer, upper deck closed most of trip, unpack/pack 3 times, optional tours a great disappointment.

Viking knew about river issues for weeks, yet no communication, rescheduling or cancelation allowed

We did not board the boat until the 4th day, after docking at a gravel pit. Due to hotel stay for 1st two nights, all the busing and lunches serving 200 people at once in local restaurants, not on the boat, as advertised, we did not get full use of the "Silver Drink Package".

We had to change boats 1/2 way through the trip, thus another long bus ride and lost time cruising. Most cruising at night. Ships were docked 3 deep thus we had to walk through other ship lobbies or across their upper deck and could not use our balcony as the next boat was 6 inches away. We passed through 69 locks

BUYER BE AWARE, 2 weeks later, still no call from Customer Service as promised.
Viking Cruises, Community Team has responded
Thank you, David, for taking the time to share your recent Viking experience with the cruising community. We recognize that you are one of the many affected by the itinerary changes implemented in response to the historically low waters that plagued Europe this year. Though Viking makes every effort to preserve the original program, we understand that the resulting deviations may fall below some guests’ expectations. All journey adjustments are made with our passengers’ best interests in mind, and accordingly we are committed to collecting and understanding all resulting feedback so that we may grow and enhance our product for more enjoyable future experiences. Your constructive comments have been recorded for review by our Executive Team, however should you like to share more we would be happy to continue the discussion at TellUs@vikingcruises.com. Thank you, and have a wonderful day.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
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Cabin Review

Veranda Stateroom
Cabin B
Cabins were great, service people excellent.
Middle Deck Balcony Cabins