My wife and I had taken 6 cruises to Alaska on various Celebrity ships. We felt that each cruise was a great value and that the amenities and service were wonderful. We decided to try a small ship experience. The per day cost of the 14-night Windstar cruise was almost twice that of our previous cruises including a cruise-tour on Celebrity. However, we were promised a luxury experience. It if difficult to express the level of our disappointment.
The Star Legend is an ancient ship in need of a total makeover. The layers of paint on the hull were so thick that it had to slow down the ship. There were constant repairs going on including times when we were prohibited from certain areas because of the sparks that were flying.
Our cabin was very nice and spacious. However, we were not aware that the balcony was a "French balcony." In other words, it was about a foot wide. There was no way to actually stand on the balcony much less have a meal there. There were constant problems with water pressure. Some passengers complained that they started a shower and suddenly had no water at all. Others said they had no water for two days.
Spacious cabin. Lot of storage. Like most ship cabins, it needs more outlets. Liked having a tub and shower but water pressure was a constant issue. Actually had it go out during some showers. Hated having a "French Balcony" rather than a real one. Cabin stewards were great. Toiletries were first class. Expected welcome aboard champagne but didn't get it. Nice TV and DVD player but the TV is not interactive so no way to check shipboard account or order room service. TV channels were almost non-existence. WiFi was spotty at best even thought it was very expensive. All in all, NOT a luxury cabin.