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Cruised on Carnival Horizon Sep 2018. The elevators were 'state of the art' which means confusing. you go to a kiosk, choose your floor and the screen tells you which elevator to go to. Then you wait and wait. There is no indication on where your elevator is or when it will arrive. Once inside, you are stuck. You go to the floor that you choose on the kiosk plus any other floors where others are waiting to go to the same floor. Just strange. Never book spa balcony cabin 11234. When looking at the deck plans, there was an unlabeled cabin next to 11234. I asked my agent what that was and she put me on hold to call Carnival and ask. They said it is a storage closet. I figured no noise from a storage closet at night when I am trying to sleep. Well it wasn't a storage closet. 11234 is next to the thermal pool mechanical room and at 2am the first 2 nights, it drained the thermal pool so it sounded like a toilet flushing (but really loud) that lasted for 10-20 minutes. We switched to another open balcony room after the second night. Went to the Serenity (adults only) deck and one of the whirlpool spas wasn't working at all. Considering this is a new ship, that is a fail. The entertainment was awesome. Food was very good as well.

New isn't always better

Carnival Horizon Cruise Review by JackieKW

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Trip Details
  • Sail Date: September 2018
  • Destination: Bermuda
  • Cabin Type: Cloud 9 Spa Balcony
Cruised on Carnival Horizon Sep 2018. The elevators were 'state of the art' which means confusing. you go to a kiosk, choose your floor and the screen tells you which elevator to go to. Then you wait and wait. There is no indication on where your elevator is or when it will arrive. Once inside, you are stuck. You go to the floor that you choose on the kiosk plus any other floors where others are waiting to go to the same floor. Just strange.

Never book spa balcony cabin 11234. When looking at the deck plans, there was an unlabeled cabin next to 11234. I asked my agent what that was and she put me on hold to call Carnival and ask. They said it is a storage closet. I figured no noise from a storage closet at night when I am trying to sleep. Well it wasn't a storage closet. 11234 is next to the thermal pool mechanical room and at 2am the first 2 nights, it drained the thermal pool so it sounded like a toilet flushing (but really loud) that lasted for 10-20 minutes. We switched to another open balcony room after the second night.

Went to the Serenity (adults only) deck and one of the whirlpool spas wasn't working at all. Considering this is a new ship, that is a fail.

The entertainment was awesome. Food was very good as well.
JackieKW’s Full Rating Summary
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Cabin Review

Cloud 9 Spa Balcony
Cabin 8P 11234
Never book spa balcony cabin 11234. When looking at the deck plans, there was an unlabeled cabin next to 11234. I asked my agent what that was and she put me on hold to call Carnival and ask. They said it is a storage closet. I figured no noise from a storage closet at night when I am trying to sleep. Well it wasn't a storage closet. 11234 is next to the thermal pool mechanical room and at 2am the first 2 nights, it drained the thermal pool so it sounded like a toilet flushing (but really loud) that lasted for 10-20 minutes. We switched to another open balcony room after the second night.
Deck 11 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins