1. Home
  2. Cruise Reviews
  3. Viking Atla
I have to preface this review by saying that I have cruised every brand: from the super cheap to Seabourn and have been on 20+ cruises all over the world - usually crusing with the top-end: Seabourn, Silversea, Crystal, etc. We sailed on the Danube River from Budapest to Nuremberg and had to change ships due to low water levels like a few others had mentioned. There were many things that made me irritated about this cruise. I will delineate them: 1. The Viking Company: Viking knew we had to change ships but did not notify the guests until days before our sailing - just like one of the other reviews mentioned just recently. I was told by the crew on the ship that this had been going on for months! Really, Viking?! We are in a world where we can forecast rain well in advance (this affects the water levels, right?!), and they are in the River business and clearly can predict water levels and could have notified guests well in advance so that we could cancel and reschedule. Stop the games and fraudulent activity by not letting customers know in advance that they have to change ships in the middle of the cruise! And as an experienced cruiser, I don’t like having to pack and unpack and leave bags out in the middle of the night in the middle of my cruise! I especially didn’t appreciate the long bus ride to the next port instead of seeing part of the Danube by ship! The Tour Director said in one of his cruise briefings: “Be happy that you were not on the other bus going the other way, as they had to spend 3 1/2 hours on a bus!” Yes, spending 3 hours total (not 3 1/2) on a bus did make us happier... more about our Cruise Director later. 2. The staff: Most of them were very UNaccommodating! I was traveling with a group, and we all shared the same consensus about the horrific level of service independent of one another. You think I was asking for a million dollars when I asked a few staff members over the course of the cruise a few basic things that I neeeded. The attitude was just plain disgusting. My comment to Viking: If your staff members hate their jobs, get rid of them. There were so many who clearly hated working on the ship and were forgetting that they were hired to provide great service to their guests - novel concept for a “high-end” ship. The staff needs and overhaul! Basically, I never asked for anything again after a couple of days since I didn’t want to “inconvenience” your staff. The suite: Now seriously, what does it take to clean the balcony and the furniture on it? There were so many spider webs and spiders that I did not want to spend any time on the balcony! I paid a premium for the balcony but deemed it “unusable.” Inside the stateroom, there were bug splatters on the ceilings and walls where people have taken insect control in their own hands - it was just simply gross! Viking: Just clean your staterooms from the ground up - literally! How much effort does this take? The food: I’ve had better and more creative meals at Denny’s. I understand that feeding 180+ passengers is a lot of work and expensive, so stop trying to “save money by going “cheap” and fast with your meals. My poor husband’s ribeye steak was gray (yes, as it was “old”) and 1/2 inch thick. I get it: If you want to feed two people one ribeye steak, then cut it in half - lengthwise! What a great way to save money and fool your guest that they are getting a real ribeye! Most of the dinners were “edible,” but heaven forbid if you asked for anything outside of each passengers’ quota for an appetizer, entree, and dessert. Don’t get me started on this one: I lost weight on this cruise (not by choice) - yes, that’s a first! The Cruise Director (Anthony): He was very funny when he was entertaining the guests but, one-on-one, he was not so accommodating. Again, the bad attitude - and appeared to be annoyed if you asked him anything. I saw enough of his interactions with other passengers (and me) to come up with this suggestion. It is clear that I will never sail with Viking again. Don’t waste your money or valuable vacation time. What a huge disappointment!

Viking folks are scammers and sub-par ship!

Viking Atla Cruise Review by Cruiserlover2000

17 people found this helpful
Trip Details
I have to preface this review by saying that I have cruised every brand: from the super cheap to Seabourn and have been on 20+ cruises all over the world - usually crusing with the top-end: Seabourn, Silversea, Crystal, etc.

We sailed on the Danube River from Budapest to Nuremberg and had to change ships due to low water levels like a few others had mentioned. There were many things that made me irritated about this cruise. I will delineate them:

1. The Viking Company: Viking knew we had to change ships but did not notify the guests until days before our sailing - just like one of the other reviews mentioned just recently. I was told by the crew on the ship that this had been going on for months! Really, Viking?! We are in a world where we can forecast rain well in advance (this affects the water levels, right?!), and they are in the River business and clearly can predict water levels and could have notified guests well in advance so that we could cancel and reschedule. Stop the games and fraudulent activity by not letting customers know in advance that they have to change ships in the middle of the cruise! And as an experienced cruiser, I don’t like having to pack and unpack and leave bags out in the middle of the night in the middle of my cruise! I especially didn’t appreciate the long bus ride to the next port instead of seeing part of the Danube by ship! The Tour Director said in one of his cruise briefings: “Be happy that you were not on the other bus going the other way, as they had to spend 3 1/2 hours on a bus!” Yes, spending 3 hours total (not 3 1/2) on a bus did make us happier... more about our Cruise Director later.

2. The staff: Most of them were very UNaccommodating! I was traveling with a group, and we all shared the same consensus about the horrific level of service independent of one another. You think I was asking for a million dollars when I asked a few staff members over the course of the cruise a few basic things that I neeeded. The attitude was just plain disgusting. My comment to Viking: If your staff members hate their jobs, get rid of them. There were so many who clearly hated working on the ship and were forgetting that they were hired to provide great service to their guests - novel concept for a “high-end” ship. The staff needs and overhaul! Basically, I never asked for anything again after a couple of days since I didn’t want to “inconvenience” your staff.

The suite: Now seriously, what does it take to clean the balcony and the furniture on it? There were so many spider webs and spiders that I did not want to spend any time on the balcony! I paid a premium for the balcony but deemed it “unusable.” Inside the stateroom, there were bug splatters on the ceilings and walls where people have taken insect control in their own hands - it was just simply gross! Viking: Just clean your staterooms from the ground up - literally! How much effort does this take?

The food: I’ve had better and more creative meals at Denny’s. I understand that feeding 180+ passengers is a lot of work and expensive, so stop trying to “save money by going “cheap” and fast with your meals. My poor husband’s ribeye steak was gray (yes, as it was “old”) and 1/2 inch thick. I get it: If you want to feed two people one ribeye steak, then cut it in half - lengthwise! What a great way to save money and fool your guest that they are getting a real ribeye! Most of the dinners were “edible,” but heaven forbid if you asked for anything outside of each passengers’ quota for an appetizer, entree, and dessert. Don’t get me started on this one: I lost weight on this cruise (not by choice) - yes, that’s a first!

The Cruise Director (Anthony): He was very funny when he was entertaining the guests but, one-on-one, he was not so accommodating. Again, the bad attitude - and appeared to be annoyed if you asked him anything. I saw enough of his interactions with other passengers (and me) to come up with this suggestion.

It is clear that I will never sail with Viking again. Don’t waste your money or valuable vacation time. What a huge disappointment!
Viking Cruises, Community Team has responded
Thank you, Cruiserlover2000, for taking the time to share your recent Viking experience with the cruising community. Your remarks regarding the service and accommodations you experienced on board Viking Atla, though regrettable, are appreciated and have been documented for future assessment by management. Additionally, we recognize that you are one of the many affected by the itinerary changes implemented in response to the historically low waters that plagued Europe this year. Though Viking makes every effort to preserve the original program, we understand that the resulting deviations may fall below some guests’ expectations. All journey adjustments are made with our passengers’ best interests in mind, and accordingly we are committed to collecting and understanding all resulting feedback so that we may grow and enhance our product for more enjoyable future experiences. Your constructive comments have been recorded for review by our Executive Team, however should you like to share more we would be happy to continue the discussion at TellUs@vikingcruises.com. Thank you, and have a wonderful day.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
Cruiserlover2000’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Viking Atla price drops
250,000+ people have entered their email