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Nieuw Amsterdam Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
872 Reviews

Horrible experience with Holland america

Nieuw Amsterdam Cruise Review by Yashved

4 people found this helpful
Trip Details
  • Sail Date: Jun 2018
  • Destination: Alaska
  • Cabin Type: Deluxe Ocean-View Verandah Stateroom

Dear all

My room no. Is 8012 in ms nieuw amsterdam. 23rd June departure from vancouver

There are several issues.

Let me point out each one

1. I am pure Hindu vegetarian traveller. Before booking I had clearly asked that I need Indian vegetarian meal. I was clearly told yes Holland America is best vegetarian friendly.

On coming the same turned to worst nightmare

On first day of lunch it was told that there were less supply as new supply is being refilled and from tommorow you will get variety of food. Told ok no problem. Let's manage a day while all other had there full option to eat.

From 2nd day the same is situation till day 6.either something is over or we will do tommorow but there is no tommorow than.

Had Worst experience where I had taken a naan and just yogurt to each and tried to break naam with hand and in couldn't and than with teeth than too it was unbreakable.

Given it to chef MR mani who told me this is hard one requested by guest but no guest request a UNBREAKABLE NAAN as it is to eat and not a sovenier at the room

I was told daily to contact Mr mani and he will make seperate but my simple question is why we are not provided quality food and substandard is done between guest who complains and some they are normal and no complain gets the unbreakable naan. Matter reported to charnea guest manager at lido market.

Most Indian on cruise if asked are satisfied than you can see the reply

15 are there in my group. The best person who eats in to most item in our group it wss also now fed up.

There are no variety.

I had complained on day 3rd breakfast where I had waited 1 hrs for a menu item before the steward came to me and told item is wrongly written and had complained to Denise who was manager for in room dining and she called chef Mr siva Kumar who says he is only one Indian chef and have 120 people to handle alone. There is no fault of him seems and so called Denise in front of Mr siva Kumar and told her what Mr siva said as this is fault of Holland America side that enough staff was not provided though clear booking was done with passport details nationality and even telling our food preference to booking agent.

Even in Indian item. Name tags are not being put and the same counter is mixed with non vegetarian.

2nd greenhouse spa

Offered hydro pool and thermal suite package at 219 per couple and was booked by me immediately on the day of embarkation and was told only last 4 space left

35 couple. 70 person is the max allowed.

All good for 2 days and than came the day of skagway where board was kept for the same thing of 130 dollars which was only for skagway joining passengers but to my surprise they took booking from all the guests who boarded from Vancouver too and with bargained price of 90-100 dollars for couple.

Right now there are much more than 70 persons and had told first day that I would only do it if the max cap of 70 is maintained. It is like public pool now and also with this bargain thing totally dissatisfied with working and demand a strong refund for the same.

Also all general public is entering the hydro pool as the door is not kept closed

3rd room shower had fallen when it was turned on leg on first day of cruise which can't be allowed as it was not checked

4th room ac not working properly complained on first day is not resolved till date.

5th highly overcharged from exc tours. Don't buy they don't care for us

Team to my surprise I found that white pass railway done by me through exc tours is also price higher than the price given on its official website

Matter report to Mr lyron who was not ready to agree the fact first that it's overpriced. After giving him proof he have taken time and than comes with terms and conditions no where published.

Mr lyron says this offer is only for online purchase and sent letter of terms which wasn't available online.

no where that terms are published online

Also if its for online only it should have been clearly written on main page

This is program with Holland America that you try to earn 10 dollars more for anything and everything after normal profit and than just tell to read terms where nothing was told to us like this.

Point 1 reported to Denise and charnea as well as guest manager Mr Jorn

Point 2 reported to mr jorn who committed me to get back to me within next 24 hrs.

Point 3 and 4 reported to housekeeping

Point 5 reported to lyron exc manager on board

Yashved's Full Rating Summary
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Cabin Review

Deluxe Ocean-View Verandah Stateroom
Cabin VB 8012

Port & Shore Excursion Reviews

White Pass Scenic Railway

Highly overpriced in cruise while in white pass official website its lot cheaper.

View All 1212 White Pass Scenic Railway Reviews

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