Viking Jarl Cruise Review by Marlayne
- Sail Date: August 2018
- Destination: Europe River
- Cabin Type: Veranda Suite
The Cruise was a plethora of negative events, a TOTAL DISAPPOINTMENT.
WATER LEVELS WERE LOW. Viking told us after we arrived in Europe, too late to change plans. Viking solution, take a bus to Passau, Vienna, Budapest. Cancel optional excursions, sleep on 3 different ships (not sail, SLEEP).
Locals in Europe told us Viking has been doing this for 6 weeks, don't tell the passengers, pretend this just happened. Email from Viking "...as a precautionary measure, we may need to adjust our sailing speeds, which could result in slight delays. We may also need to dock in alternate locations in areas where our regular docking spots are adversely affected by the conditions".
Service was substandard, on the third ship we even cleaned our own table, they are casual staff called in by Viking last minute. (Staff told us this). When we asked for dessert, they told us to wait until everybody has finished eating because "the cook is still making it".
By the way, don't book a veranda, they park 2 and 3 ships beside each other. You walk into the next ship to get onto the dock. Plus make sure you always keep your curtains closed, or the passengers on the next ship can see directly into your cabin. Unfortunately, sometimes you will see too much.
Viking only informs you about any issues the night before, too late to adjust your itinerary.
Cabins are small, you cannot bypass one another at the end of the bed and when watching TV there is no room on either side of the bed to place a chair. Because we always had to keep the curtains closed, it really made the room seem very small.
We paid $16,000 for the Viking Cruise plus $3000 for our daughters care at home. Their final offer $5000 credit towards another cruise. WE can't afford another cruise. WE were mislead and feel cheated. Do your own homework. Check everything out before you go because when you get there you might only be getting a poor quality bus ride like us.
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