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This cruise was the worst holiday we have ever experienced. My husband is a survivor of abdominal cancer and we have a special needs daughter living with us. This was to be our trip of a lifetime. We only have 2-3 weeks per year to enjoy an adult holiday together. The Cruise was a plethora of negative events, a TOTAL DISAPPOINTMENT. WATER LEVELS WERE LOW. Viking told us after we arrived in Europe, too late to change plans. Viking solution, take a bus to Passau, Vienna, Budapest. Cancel optional excursions, sleep on 3 different ships (not sail, SLEEP). Locals in Europe told us Viking has been doing this for 6 weeks, don't tell the passengers, pretend this just happened. Email from Viking "...as a precautionary measure, we may need to adjust our sailing speeds, which could result in slight delays. We may also need to dock in alternate locations in areas where our regular docking spots are adversely affected by the conditions". Service was substandard, on the third ship we even cleaned our own table, they are casual staff called in by Viking last minute. (Staff told us this). When we asked for dessert, they told us to wait until everybody has finished eating because "the cook is still making it". By the way, don't book a veranda, they park 2 and 3 ships beside each other. You walk into the next ship to get onto the dock. Plus make sure you always keep your curtains closed, or the passengers on the next ship can see directly into your cabin. Unfortunately, sometimes you will see too much. Viking only informs you about any issues the night before, too late to adjust your itinerary. Cabins are small, you cannot bypass one another at the end of the bed and when watching TV there is no room on either side of the bed to place a chair. Because we always had to keep the curtains closed, it really made the room seem very small. We paid $16,000 for the Viking Cruise plus $3000 for our daughters care at home. Their final offer $5000 credit towards another cruise. WE can't afford another cruise. WE were mislead and feel cheated. Do your own homework. Check everything out before you go because when you get there you might only be getting a poor quality bus ride like us.

#1 Bucket List - Cruise of a Lifetime

Viking Jarl Cruise Review by Marlayne

1 person found this helpful
Trip Details
  • Sail Date: August 2018
  • Destination: Europe River
  • Cabin Type: Veranda Suite
This cruise was the worst holiday we have ever experienced. My husband is a survivor of abdominal cancer and we have a special needs daughter living with us. This was to be our trip of a lifetime. We only have 2-3 weeks per year to enjoy an adult holiday together.

The Cruise was a plethora of negative events, a TOTAL DISAPPOINTMENT.

WATER LEVELS WERE LOW. Viking told us after we arrived in Europe, too late to change plans. Viking solution, take a bus to Passau, Vienna, Budapest. Cancel optional excursions, sleep on 3 different ships (not sail, SLEEP).

Locals in Europe told us Viking has been doing this for 6 weeks, don't tell the passengers, pretend this just happened. Email from Viking "...as a precautionary measure, we may need to adjust our sailing speeds, which could result in slight delays. We may also need to dock in alternate locations in areas where our regular docking spots are adversely affected by the conditions".

Service was substandard, on the third ship we even cleaned our own table, they are casual staff called in by Viking last minute. (Staff told us this). When we asked for dessert, they told us to wait until everybody has finished eating because "the cook is still making it".

By the way, don't book a veranda, they park 2 and 3 ships beside each other. You walk into the next ship to get onto the dock. Plus make sure you always keep your curtains closed, or the passengers on the next ship can see directly into your cabin. Unfortunately, sometimes you will see too much.

Viking only informs you about any issues the night before, too late to adjust your itinerary.

Cabins are small, you cannot bypass one another at the end of the bed and when watching TV there is no room on either side of the bed to place a chair. Because we always had to keep the curtains closed, it really made the room seem very small.

We paid $16,000 for the Viking Cruise plus $3000 for our daughters care at home. Their final offer $5000 credit towards another cruise. WE can't afford another cruise. WE were mislead and feel cheated. Do your own homework. Check everything out before you go because when you get there you might only be getting a poor quality bus ride like us.
Viking Cruises, Community Team has responded
Thank you, Marlayne, for taking the time to share your recent Viking experience with the cruising community. We recognize that you are one of the many affected by the itinerary changes implemented in response to the historically low waters that plagued Europe this year. Though Viking makes every effort to preserve the original program, we understand that the resulting deviations may fall below some guests’ expectations. All journey adjustments are made with our passengers’ best interests in mind, and accordingly we are committed to collecting and understanding all resulting feedback so that we may grow and enhance our product for more enjoyable future experiences. Your constructive comments have been recorded for review by our Executive Team, however should you like to share more we would be happy to continue the discussion at TellUs@vikingcruises.com. Thank you, and have a wonderful day.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
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