We chose this cruise because we wanted to take our 8 year old grandson on his first cruise, and he was so excited to be going on the cruise.
We wandered around the ship after embarking, then had lunch, unpacked and then had dinner.
Back to the cabin we duly went, and about 4 hours later we heard “I’m going to vomit”, and off he raced. He was going both ends all night, and we took him to the doctor the next morning, who stated that he had gastro enteritis, and put him into cabin isolation for 3 days. We dropped something off the bed shortly after, and while we were retrieving it found a partially used packet of anti diarrhoea pills stuffed down between the mattress and the dresser.i went back to show the medical staff the packet, and they stated that it was not a brand they stocked or sold in the shop, so the passengers from the previous cruise must have been ill when they embarked, and not said anything, as it was only a 3 day comedy cruise and didn’t want to be cabin bound. Our grandson had also said that he could smell urine quite strongly, so we had a good look, and found a pair of size 12 pink ladies knickers that were heavily urine soaked, and stuffed down between the mattress and the wall of the top bunk. Upon showing the medical staff these, they contacted the cleaning assistant supervisor who came down, looked hard at the cabin, then left and came back with a voucher for a bottle of wine and an ice cream voucher for the grandson.
The service staff that we came into contact with were very polite and helpful, especially the Medical staff.
We were quite impressed with the quality of the food, although having to compile a meal by shuffling from serving station to station was a bit over the top, but the servers were extremely cheerful and helpful.
The entertainment was average, although the grandson did enjoy the magicians show, especially after being cabin bound.
The activities that we were able to do were very basic, as we had “to stay in the cabin with the grandson.”
I have since contacted P&O Australia’s head office, and got a customer service guy who informed me that “we are not accountable/responsible for the passengers actions”, and that was the only response that I received. I can accept that if people keep their illnesses quiet the crew don’t know, however, the cruise company are accountable for the cleanliness and hygiene of any, and all, staterooms on their vessel.
Our grandson was absolutely mortified that his first ever cruise should result in his being cabin bound for all but 1 day of the cruise, and has been put off cruising.
I have since contacted P&O again, only to be met with a stony silence. Not very impressed to say the least!
Cabin was as expected from an interior cabin, although it had not been properly cleaned after the previous cruise, as evidenced by the partially used packet of anti diarrhoea pills, and the heavily urine soaked knickers that we found there.