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The ship is extremely dated and very shabby indeed. Its in a total need of refurbishment. Its such a mismatch. The vibration of the ship was terrible to the point where ladies earrings were swinging and glasses were shacking on the tables. Windows in the Lido Restaurant/buffet were extremely bad, very dirty and patched up where they needed mending......I could go on but I would be writing forever. Me and my friend were in a balcony cabin. However on day 2 of the cruise there was squeaking from two different areas of the ceiling. TUI obviously knew about this as there was bits of wood jammed between the ceiling and the wardrobe to stop the noise.. When I complained about this, they tried to say that I was the first to ever complain about the noise! Cabin was clean but extremely dated. Lots of wardrobe space. It was an OK size room. Lido - This was the buffet - I am a bit picky when it comes to food and to me it was substandard. Waiter Service Restaurant (Included in price) - Cant remember the name of this restaurant but it is on deck 4 - Waiters are in total confusion when its busy. Its certainly not silver service. On different occasions but each time eating at this restaurant there was always something wrong. For example, wine stained table cloths, water not given until half way through our food, Alcohol was the same, we were seated with no cutlery or if we were lucky some of the cutlery were present. Food was a bit hit and miss but it was OK for the price point. Marella/TUI are nowhere near close to food that I have eaten on other cruises. I suppose you get what you pay for. We only saw one show in the evening and that was enough, just a bit armature. The disco played the same music most nights. It was just recordings and no DJ. Service/Customer service on the ship was atrocious especially when you had a complaint. The reception/excursion staff try and make you feel that you are the problem. As mentioned above the cabin was squeaking and it was so loud that it was impossible to sleep. I had to request for someone to come to the room three times on three different days. When I had enough I complained to the reception and they then said they didn't have a record of my complaint and therefore I could not have complained.....Now is that Customer Service? The cruise itinerary had to be reversed due to weather and this did upset me as arranged meeting a friend in Malta. However I understand that due to weather etc itineraries would be changed but I was told by a member of staff at the reception desk that it was due to bigger ships paying more money to dock at certain locations and because the ship couldn't pay as much we were at the back of the queue! We went on two excursions one in Montenegro which was fine and worth the money and the other one in Sicily which would have been good value but wasn't. I understand that when you book excursions on the ship it is tough luck if you get bad weather. Well let me say the weather in Sicily was so bad, torrential rain , thunder and lightening. The local guide said that the ship said that the weather was going to be fine! Now with all that sophisticated machinery on the ship, is this really true? Anyway that's not the end of it. The guide stood outside a church shouting at the top of her voice in the rain thunder and lightening while a family were mourning taking a coffin out of a hearse. I asked her to stop but she wouldn't. Other people in our group were extremely embarrassed and either walked away or turned their back. By this time I was raging when I got back to the ship and the reply I got back from the manager of excursions was, wait for it........Other countries do not have the same traditions we have in the UK!!!! If that's not disrespectful, what is! I also wanted to comment that due to the adverse weather conditions that we should not have been climbing uphill due to the strong lightening strikes. She just said "You signed the booking form" Surely TUI have a duty of care to their customers. I just felt yet again that they put the fault back on us. Just one more thing, the tour guide wore sunglasses all the way through the tour, which was rude and even through we were in a bad storm. Plus no-one could understand her accent. Well as you can see we had two issues and it took six days to finally sort out. We received £250.00 in total off our onboard spend. Considering we were in a balcony cabin and we only got back 50% of our tour, I think it was unreasonable, especially having to chase them up everyday. So really we only had 1 night/day without hassle out of 7. We didn't bother with the drinks package as we like to drink branded alcohol and not the local stuff. Well I can honestly say that the Barcardi is really watered down. It was around £12.00 inclusive for two Barcardi and cokes, that's expensive for watered down drinks. I would like to see if TUI will reply to this. Lets see if they care!

Not a Celebration

Marella Celebration Cruise Review by funkysuzy

3 people found this helpful
Trip Details
The ship is extremely dated and very shabby indeed. Its in a total need of refurbishment. Its such a mismatch. The vibration of the ship was terrible to the point where ladies earrings were swinging and glasses were shacking on the tables. Windows in the Lido Restaurant/buffet were extremely bad, very dirty and patched up where they needed mending......I could go on but I would be writing forever.

Me and my friend were in a balcony cabin. However on day 2 of the cruise there was squeaking from two different areas of the ceiling. TUI obviously knew about this as there was bits of wood jammed between the ceiling and the wardrobe to stop the noise.. When I complained about this, they tried to say that I was the first to ever complain about the noise! Cabin was clean but extremely dated. Lots of wardrobe space. It was an OK size room.

Lido - This was the buffet - I am a bit picky when it comes to food and to me it was substandard.

Waiter Service Restaurant (Included in price) - Cant remember the name of this restaurant but it is on deck 4 - Waiters are in total confusion when its busy. Its certainly not silver service. On different occasions but each time eating at this restaurant there was always something wrong. For example, wine stained table cloths, water not given until half way through our food, Alcohol was the same, we were seated with no cutlery or if we were lucky some of the cutlery were present. Food was a bit hit and miss but it was OK for the price point. Marella/TUI are nowhere near close to food that I have eaten on other cruises. I suppose you get what you pay for.

We only saw one show in the evening and that was enough, just a bit armature. The disco played the same music most nights. It was just recordings and no DJ.

Service/Customer service on the ship was atrocious especially when you had a complaint. The reception/excursion staff try and make you feel that you are the problem. As mentioned above the cabin was squeaking and it was so loud that it was impossible to sleep. I had to request for someone to come to the room three times on three different days. When I had enough I complained to the reception and they then said they didn't have a record of my complaint and therefore I could not have complained.....Now is that Customer Service?

The cruise itinerary had to be reversed due to weather and this did upset me as arranged meeting a friend in Malta. However I understand that due to weather etc itineraries would be changed but I was told by a member of staff at the reception desk that it was due to bigger ships paying more money to dock at certain locations and because the ship couldn't pay as much we were at the back of the queue!

We went on two excursions one in Montenegro which was fine and worth the money and the other one in Sicily which would have been good value but wasn't. I understand that when you book excursions on the ship it is tough luck if you get bad weather. Well let me say the weather in Sicily was so bad, torrential rain , thunder and lightening. The local guide said that the ship said that the weather was going to be fine! Now with all that sophisticated machinery on the ship, is this really true? Anyway that's not the end of it. The guide stood outside a church shouting at the top of her voice in the rain thunder and lightening while a family were mourning taking a coffin out of a hearse. I asked her to stop but she wouldn't. Other people in our group were extremely embarrassed and either walked away or turned their back. By this time I was raging when I got back to the ship and the reply I got back from the manager of excursions was, wait for it........Other countries do not have the same traditions we have in the UK!!!! If that's not disrespectful, what is! I also wanted to comment that due to the adverse weather conditions that we should not have been climbing uphill due to the strong lightening strikes. She just said "You signed the booking form" Surely TUI have a duty of care to their customers. I just felt yet again that they put the fault back on us. Just one more thing, the tour guide wore sunglasses all the way through the tour, which was rude and even through we were in a bad storm. Plus no-one could understand her accent.

Well as you can see we had two issues and it took six days to finally sort out. We received £250.00 in total off our onboard spend. Considering we were in a balcony cabin and we only got back 50% of our tour, I think it was unreasonable, especially having to chase them up everyday. So really we only had 1 night/day without hassle out of 7.

We didn't bother with the drinks package as we like to drink branded alcohol and not the local stuff. Well I can honestly say that the Barcardi is really watered down. It was around £12.00 inclusive for two Barcardi and cokes, that's expensive for watered down drinks.

I would like to see if TUI will reply to this. Lets see if they care!
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Cabin Review

Cabin 255
Ok cabin. However on day 2 of the cruise there was squeaking from two different areas of the ceiling. TUI obviously knew about this as there was bits of wood jammed between the ceiling and the wardrobe. When I complained about this, they tried to say that I was the first to ever complain about the noise! Cabin was clean but extremely dated. Lots of wardrobe space.
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