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The ports were awesome and the dining staff were also great. The room stewards were lazy and only did what they had to. The bed fell on me and I got "sorry". No special treatment on this cruise, no towel animals or anything extra for sure, just the bare minimum. Food was ok but not a lot of variety. Buffet was small and had most of the same food every night. Dining room staff was great! You would barely get finished with your plate and they were cleaning up after you. Entertainment was poor, not much planned for the sea days. Casino was small with just a few table games and little variety for the slots. Jacuzzi wasn't any warmer than a cool bath. Shopping was fair but nothing to brag about. The ports were excellent though, the highlight of the cruise. Every since tips have been included, service has become horrible. Need to go back to making the staff earn their tips.

Great Cruise, Bad Service

Emerald Princess Cruise Review by Nurse Jody

2 people found this helpful
Trip Details
  • Sail Date: September 2018
  • Destination: Alaska
  • Cabin Type: Interior
The ports were awesome and the dining staff were also great. The room stewards were lazy and only did what they had to. The bed fell on me and I got "sorry". No special treatment on this cruise, no towel animals or anything extra for sure, just the bare minimum. Food was ok but not a lot of variety. Buffet was small and had most of the same food every night. Dining room staff was great! You would barely get finished with your plate and they were cleaning up after you. Entertainment was poor, not much planned for the sea days. Casino was small with just a few table games and little variety for the slots. Jacuzzi wasn't any warmer than a cool bath. Shopping was fair but nothing to brag about. The ports were excellent though, the highlight of the cruise. Every since tips have been included, service has become horrible. Need to go back to making the staff earn their tips.
Nurse Jody’s Full Rating Summary
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Cabin Review

Interior
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