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Have favored RCL but wanted a change. NCL food was better, service onboard very good except with employees that didn't share in the tip pool including guest services, and shop employees. Summarizing, the ship is a floating Las Vegas--extremely crowded, glitzy, need more room in venues for seating. But a good variety. Main pool is terrible!! Absolutely too small with no available space to enjoy a swim. The adults only area is very good. Entertainment and restaurant options very good. Don't take NCL shore excursions in Bermuda if you Just want the beach. Very easy to do on your own if you research. And by all means, go through a travel agent! Do NOT book with an NCL sales rep. They just rope you in with promises they can't keep, do not return calls or emails once they get your money, and even the supervisors are downright rude! Very disappointed

Cruise Good - Customer Service Bad

Norwegian Escape Cruise Review by Karenhudgeons

1 person found this helpful
Trip Details
  • Sail Date: July 2018
  • Destination: Bermuda
  • Cabin Type: Balcony Stateroom
Have favored RCL but wanted a change. NCL food was better, service onboard very good except with employees that didn't share in the tip pool including guest services, and shop employees.

Summarizing, the ship is a floating Las Vegas--extremely crowded, glitzy, need more room in venues for seating. But a good variety.

Main pool is terrible!! Absolutely too small with no available space to enjoy a swim. The adults only area is very good. Entertainment and restaurant options very good.

Don't take NCL shore excursions in Bermuda if you Just want the beach. Very easy to do on your own if you research.

And by all means, go through a travel agent! Do NOT book with an NCL sales rep. They just rope you in with promises they can't keep, do not return calls or emails once they get your money, and even the supervisors are downright rude! Very disappointed
Karenhudgeons’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 16+
Service
Onboard Experience
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Cabin Review

Balcony Stateroom
Cabin BE
Decor boring/muted, Functional, poor amenities, closet not easily accessible, towels low quality; cabin stewards totally over-worked but good; couldn't hear announcements; lifeboat drill a joke-- we'd all be dead. But if you are not expecting luxury, it's fine.
Deck 13 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins