Embarkation was a night mare, cued for. 2 hours, to have documentation checked that had already been checked, staff very surly didn’t help anyone with problems I.e. couple from
Trinidad made to leave the ship because they hadn’t taken an ESTA, never tried to help
Just said they would not be allowed in Puerto Rico with out ESTA
Ship old and in need of a through clean, rust every where and general in poor repair
Cabin with balcony very sparse, no tea/coffee making facilities in cabin, balcony very small
And full of water on day one had to ask for it to be drained, balcony was never swept of washed for the whole week.
We chose free time dining, was only able to dine one in main dining room due to over booked eating times,
Food was of poor quality not what we have previously had on other cruises
The so called buffets was disgusting, only one station for hot food, had to que for 1hr due to size of people using buffet instead of dining room.
The food in the buffet was not edible, always cold, cheap cuts of meat, and every one
Picking food up with their hands and then replacing it back in the serving dishes, children
Touching food, health and safety none existent cleanliness none existent, the only thing I ate from the buffet was a jacket potato because nobody could handle the inside.
The workers on board were excellent, over worked and tiered but worked and tried their best
The only good thing re this cruise was the ports of call, never went on excursions because
They were over priced
Feel that I must point our that if you embark in Barbados when you call in at Puerto Rico
You have to get off and go through customs again, we had to be off the ship early morning
Walked appro 4 miles to customs had to stay off the ship till 1.30 then evening meal ran from 5.45 to 7.30 then every thing closed down until 9 to allow people who boarded in Puerto Rico to have life boat drill, so because we boarded in Barbados and had our life boatdrill in Barbados we were jeopardise by not having bar, or any other facilities
We have travelled on many cruises and we will never cruise with this line again it was a complete and utter farce from the beginning
Like a jail cell, complementary toiletries bar soap, shampoo would use on dog
Poor standard of cleaning, sinks never cleaned properly,
Balcony never cleaned all week
Took four hours for embarkation
Customs clearance night mare