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Celestyal Crystal Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
214 Reviews

Excellent Customer Service

Celestyal Crystal Cruise Review by Idaho Springs

20 people found this helpful
Trip Details
  • Sail Date: Aug 2018
  • Destination: the Mediterranean

My daughter and I booked this cruise due to its varied itinerary which did not include any sea days and included two over night stays in Mykonos and Santorini rather than as a "cruise experience". This enabled us to independently book a hotel for the night in Santorini. Having previously cruised with P and O and Royal Caribbean we did not want to spend too much time on the ship as we personally found that these larger ships are too rigid in their organisation for our needs. However The Celestyal Crystal in our opinion and experience as a smaller ship was the total opposite.

Embarkation and disembarkation even when by tender ran smoothly with no queuing and minimum formality. Our inside cabin was clean, functional and had the most wonderful stewards who serviced the cabin at least three times daily. The dining choices...buffet and two formal restaurants were run by well trained and attentive staff. The food choices were good although at times the food served did not always match the description on the menu. The house wine was excellent. However the spirits and alcoholic cocktails although well presented appeared to be lacking in alcohol.The entertainment was excellent including twice nightly live shows, a live band ( a rarity these days on cruises ) and live music and dancing in the lounges. There was also a disco and karaoke bar which we did not visit due to lack of time on our part.

The ports of call were excellent and the time spent in each port enabled us to visit historical sites, great beaches and local tavernas independently alongside three excursions which were included in the price of the cruise. We were unable to dock in Milos due to adverse weather conditions and the captain re arranged for us to visit Syros instead. As we arrived at a slightly later time in Syros the evening shows and restaurant times were rescheduled to start/finish at a later time. This is a fantastic example of how the customers were always put first on this cruise.

There was a consistent happy, friendly, family atmosphere among the international passengers and crew. This was enabled by the excellent staff led by the cruise director Danny and his team.

This cruise was all inclusive with three included shore excursions, a drinks package and all tips and gratuities. All the staff appeared happy in their roles and it was great to see crew members being given time off to explore various ports of call.

We will definitely return and strongly recommend.

Idaho Springs's Full Rating Summary
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Cabin Review

As we had initially planned to spend most of our time off the boat we opted for the cheapest cabin. It was very well appointed and serviced around three times a day by very attentive stewards. Towels and sheet changed regularly, toiletries provided, adequate storage space and the hair dryer was powerful...just what we needed! There was very little movement felt in the cabin...even during a period of rough weather and we always had a great night's sleep.

Port & Shore Excursion Reviews

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Idaho Springs
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