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They need to supply tea making facilities in cabin. Butler service is about 30 mins for a cuppa. Had problems with water not being hot enough for cup of tea with room service and in restaurants. Complained and they did try, but some were a bit smart about it. Food not always hot. Room service breakfast was often just warm or cold. Toast was cold and like concrete. Pizzas dreadful. Pub lunch was bad food was cold and tasteless tried bits left most of it then went to the buffet. Need more menu choices in the Restaurants. Only seemed to be Seafood or Meat for mains and raw meats or seafoods for starters. Soups 2 seafood and tomatoe. I can't eat ,Ost seafood but my husband enjoyed. No duck or chicken. I didn't like the Italian restaurant. The lunch buffet was best for choices. scored 8 out of 10. My main problem is with their system in handling payments. paid $1914 on travel card 10/9 and then on 12/9 they put it thru again for $1914 which is pending but showing a date of 10/9. I now have no money to spend in England it is all frozen! They say this is normal and I have to wait for my bank to clear it 5 days. Their attitude, contact you bank, I did who cancelled and told by email they would send new ones in 7 days to Aust address. No help when you are travelling. This should never have happened why would a Company take full payment then 2 days after this put through a hold for the same amount but with different reference nos and think that this was the way to do business. Was told this is their system they just didn't have any empathy at all. Very very angry and disappointed. The Australian office finally got involved and she contacted my bank and got the 2nd charged cancelled but too late as cards cancelled. They are looking into this event so am waiting to hear what went wrong. Excursions were very good a bit pricey but they all are. We had an issue with 1st private car 4 hour tour they short changed us about 30 mins but I mentioned this and they gave us extra time on the 8 hour tour on the third day to make up. The concert was wonderful. The shuttles where provided were good. The other tours were good with no more than say 35 people eg they didn't fill the buses so numbers were smaller. I wouldn't change any of the tours that we did. Ports were good choice. 3 days in St Petersburg was needed. Loved the size and no of people on board and this was the best aspect of what they offered. Ship was very elegant and pleasing, no loud rap music etc. Entertainment was pretty good. A lot of wait staff and Butlers so can't understand why food and hot water can't be hot for room service & restaurants. Attention to detail could be improved in this regard.

Don’t trust them with credit or travel cards. Billed twice so no money left

Silver Spirit Cruise Review by giblett

1 person found this helpful
Trip Details
  • Sail Date: August 2018
  • Destination: Baltic Sea
  • Cabin Type: Superior Veranda Suite
They need to supply tea making facilities in cabin. Butler service is about 30 mins for a cuppa. Had problems with water not being hot enough for cup of tea with room service and in restaurants. Complained and they did try, but some were a bit smart about it. Food not always hot. Room service breakfast was often just warm or cold. Toast was cold and like concrete. Pizzas dreadful. Pub lunch was bad food was cold and tasteless tried bits left most of it then went to the buffet. Need more menu choices in the Restaurants. Only seemed to be Seafood or Meat for mains and raw meats or seafoods for starters. Soups 2 seafood and tomatoe. I can't eat ,Ost seafood but my husband enjoyed. No duck or chicken. I didn't like the Italian restaurant. The lunch buffet was best for choices. scored 8 out of 10.

My main problem is with their system in handling payments. paid $1914 on travel card 10/9 and then on 12/9 they put it thru again for $1914 which is pending but showing a date of 10/9. I now have no money to spend in England it is all frozen! They say this is normal and I have to wait for my bank to clear it 5 days. Their attitude, contact you bank, I did who cancelled and told by email they would send new ones in 7 days to Aust address. No help when you are travelling. This should never have happened why would a Company take full payment then 2 days after this put through a hold for the same amount but with different reference nos and think that this was the way to do business.

Was told this is their system they just didn't have any empathy at all. Very very angry and disappointed.

The Australian office finally got involved and she contacted my bank and got the 2nd charged cancelled but too late as cards cancelled. They are looking into this event so am waiting to hear what went wrong.

Excursions were very good a bit pricey but they all are. We had an issue with 1st private car 4 hour tour they short changed us about 30 mins but I mentioned this and they gave us extra time on the 8 hour tour on the third day to make up. The concert was wonderful. The shuttles where provided were good. The other tours were good with no more than say 35 people eg they didn't fill the buses so numbers were smaller. I wouldn't change any of the tours that we did.

Ports were good choice. 3 days in St Petersburg was needed.

Loved the size and no of people on board and this was the best aspect of what they offered. Ship was very elegant and pleasing, no loud rap music etc.

Entertainment was pretty good.

A lot of wait staff and Butlers so can't understand why food and hot water can't be hot for room service & restaurants. Attention to detail could be improved in this regard.
giblett’s Full Rating Summary
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Cabin Review

Superior Veranda Suite
Cabin SV 811
Very good just need tea and coffee making facilities, then it would be perfect.
Deck 9 Suite Cabins

Port & Shore Excursion Reviews