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We chose Celebrity as our past experiences have been good with the entire Royal Caribbean group, including Celebrity and Azamara. Sad to report that Celebrity standards gave fallen, quality of onboard staff seems to have deteriorated and clearly they need to be retrained. 1. Check in at cruise terminal in Civataveccia Rome was smooth and quick 2. Suites had not been properly checked - light bulbs not working, remote controls not working, toilet seats not cleaned 3. Butler service has become pathetic with poorly trained staff with very little domain knowledge and even less initiative - 4. Housekeeping very poor - rooms not vaccuum cleaned properly, mosquitoes in room, supplies not replenished routinely, no more towel sculptures ? Constant finger pointing between housekeeper and butler was really annoying 5. Laundry - mixed up clothes wit those from others rooms, clothes smelled awful, looked crushed and were late being returned 6. Shore Excursions - the WORST ever - serpentine lines, poorly scheduled and managed tendering, unhelpful staff , time wasted in grouping and inefficient group mustering, disorganised and chaotic 7. Senior crew on board were personally very polite and helpful but there should not be a need to escalate matters to seniors each time 8. Celebrity has tried to put too many things on an interactive on screen tv menu but when it is too complex to navigate or needs to be reset too often it is a futile exercise

Celebrity Suite experience not as Sweet any more

Celebrity Constellation Cruise Review by ranjitroy

6 people found this helpful
Trip Details
We chose Celebrity as our past experiences have been good with the entire Royal Caribbean group, including Celebrity and Azamara. Sad to report that Celebrity standards gave fallen, quality of onboard staff seems to have deteriorated and clearly they need to be retrained.

1. Check in at cruise terminal in Civataveccia Rome was smooth and quick

2. Suites had not been properly checked - light bulbs not working, remote controls not working, toilet seats not cleaned

3. Butler service has become pathetic with poorly trained staff with very little domain knowledge and even less initiative -

4. Housekeeping very poor - rooms not vaccuum cleaned properly, mosquitoes in room, supplies not replenished routinely, no more towel sculptures ? Constant finger pointing between housekeeper and butler was really annoying

5. Laundry - mixed up clothes wit those from others rooms, clothes smelled awful, looked crushed and were late being returned

6. Shore Excursions - the WORST ever - serpentine lines, poorly scheduled and managed tendering, unhelpful staff , time wasted in grouping and inefficient group mustering, disorganised and chaotic

7. Senior crew on board were personally very polite and helpful but there should not be a need to escalate matters to seniors each time

8. Celebrity has tried to put too many things on an interactive on screen tv menu but when it is too complex to navigate or needs to be reset too often it is a futile exercise
ranjitroy’s Full Rating Summary
Enrichment Activities
Embarkation
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
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Cabin Review

Royal Suite
Cabin RS 6139
Looking dated and run down
Not properly checked and prepared
Not bright and airy
Needs serious refurbishment
Deck 6 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins