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WARNING. If you bid on a Mini-Suite for the NCL Dawn, you may seriously regret it. We are Platinum Latitudes, and bid...not a lot...on a mini-suite and we got it - suite 11150. We were thrilled and excited until we boarded. The first thing we noticed that our cabin was under an overhang which eliminated sun on our balcony, totally. (We did notice it on our deck between 5-6pm one day). Then we quickly realized the real issue of our room - IT WAS DIRECTLY UNDER THE GARDEN CAFE. We try to avoid that kind of location worrying about the traffic above. What we didn't know is that NCL renovated the Cafe a year or two ago by removing the carpeting and installing a tile floor. And that was the real surprise. Every time someone moved their chair above us, we were treated this dragging sound. A Loud sound because it reverberated off the steel beam ceiling above us. Other guests to our left and right were as stunned as we were as we pulled out of Boston Harbor to begin our cruise. The noise didn't stop there, the sound of the coffee carts and cleaning carts treated us to a thunderous rolling across our balcony ceiling and across our cabin ceiling as well. And of course, the sound of heavy footed people and the children running and running. Day and Night - unending. Not one minute of peace...ever...seriously. We asked to speak with the Hotel Director and continued asking by phone and at the front desk for 2-1/2 days before we were 'granted' an appointment with him. The Reps on the Guest Services desk are highly protective of the managers...to a fault. Alain was gracious and understanding, and didn't know why NCL assigned those cabins (port and starboard sides) to guests as they know of the noise issue since the renovation. However, he credited the upgrade amount we paid. We were grateful for that. The only solace the Hotel Director could offer us was an inside cabin to use at night for sleeping. "Keep your suite, but sleep here if you think that will help" Since we were awaken from a sound sleep at night with children using the Cafe as a playground, it helped. And since we were awaken at 5:30AM from the staff preparing the Cafe, It helped. So for our last three nights on the Dawn , we changed into our sleepwear then traveled downstairs to our interior bedroom. It was the ONLY peace and quiet we got on the 7 day cruise. Our balcony door had to be kept closed to avoid the dragging sound. Even then, our cabin was a cacophony of sounds. Forget trying to read a book, or check your emails. It got to be like fingernails on a chalkboard. One day, I timed the silence - 28 seconds was the longest span of quiet in our cabin. Think about that. It's not faint or distant sounds you can't distinguish. We knew exactly what the people above our cabin were doing...pulling out their chair, sitting and skooching into their table. We had expected to hear from NCL about this horrendous situation, but not a word from them to date. We will be writing to NCL CEO and the VP Guest Services to let them know that in our 28 years cruising, this NCL Dawn cruise was the worst ever... regardless of cruise lines. Look, we know that not every cruise will be 100%. We get that, and have dealt with it. But this cruise was very different. And if guests don't speak up, NCL won't know when they have a problem that needs fixing, and nothing will change. But there in lies another surprise... We understand that NCL has been aware of this noise problem, yet they still accept bids and put guests in those cabins - including their most loyal Latitude members at that. SHAME ON YOU NCL...SHAME! Wouldn't it be a lesson hard learned if the NCL renovation designers and the NCL Managers who approved the plan were required to work out of and sleep in those cabins... for just 2 nights. Maybe then, NCL would understand what their guests have had to deal with, and put their comfort (and sanity) ahead of profit ...just for once. We certainly didn't "FEEL FREE" on the NCL Dawn. We felt used, mistreated and trapped for 7 days. BEFORE YOU MAKE AN UPGRADE BID FOR THE NCL DAWN, ASK QUESTIONS ...lots of them. We celebrated our 51st Wedding Anniversary on this cruise. One of our Ushers decided to take his very first cruise. He got a lower deck cabin. He felt bad about our cabin, but said that he would cruise again..on a different ship. We enjoyed ourselves onboard, in fact, I got a break as the two guys would go off together at night. We ate at Cagney's twice - it's just the best and worth the cost. Also Moderno where over did it on the buffet and the meats. And La Cucina was perfecto. The Dawn's specialty restaurants are worth it. The entertainment was just so-so. We almost felt that it was a new entertainment staff with visiting headliners. And talking to staff many were new on this ship or to NCL. The games and activities were enough to keep anyone busy - and it did. It is hard to be objective about the cruise because the noise in our cabin was a constant dark cloud. We love NCL, but will not travel on the DAWN again, and certainly not in a balcony cabin on deck 11. Avoid it.

WARNING - UPGRADE BIDS

Norwegian Dawn Cruise Review by Logbog

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Trip Details
  • Sail Date: August 2018
  • Destination: Bermuda
  • Cabin Type: Mini-Suite with Balcony
WARNING. If you bid on a Mini-Suite for the NCL Dawn, you may seriously regret it.

We are Platinum Latitudes, and bid...not a lot...on a mini-suite and we got it - suite 11150. We were thrilled and excited until we boarded.

The first thing we noticed that our cabin was under an overhang which eliminated sun on our balcony, totally. (We did notice it on our deck between 5-6pm one day).

Then we quickly realized the real issue of our room - IT WAS DIRECTLY UNDER THE GARDEN CAFE. We try to avoid that kind of location worrying about the traffic above.

What we didn't know is that NCL renovated the Cafe a year or two ago by removing the carpeting and installing a tile floor. And that was the real surprise. Every time someone moved their chair above us, we were treated this dragging sound. A Loud sound because it reverberated off the steel beam ceiling above us. Other guests to our left and right were as stunned as we were as we pulled out of Boston Harbor to begin our cruise.

The noise didn't stop there, the sound of the coffee carts and cleaning carts treated us to a thunderous rolling across our balcony ceiling and across our cabin ceiling as well. And of course, the sound of heavy footed people and the children running and running. Day and Night - unending. Not one minute of peace...ever...seriously.

We asked to speak with the Hotel Director and continued asking by phone and at the front desk for 2-1/2 days before we were 'granted' an appointment with him. The Reps on the Guest Services desk are highly protective of the managers...to a fault.

Alain was gracious and understanding, and didn't know why NCL assigned those cabins (port and starboard sides) to guests as they know of the noise issue since the renovation. However, he credited the upgrade amount we paid. We were grateful for that.

The only solace the Hotel Director could offer us was an inside cabin to use at night for sleeping. "Keep your suite, but sleep here if you think that will help" Since we were awaken from a sound sleep at night with children using the Cafe as a playground, it helped. And since we were awaken at 5:30AM from the staff preparing the Cafe, It helped.

So for our last three nights on the Dawn , we changed into our sleepwear then traveled downstairs to our interior bedroom. It was the ONLY peace and quiet we got on the 7 day cruise.

Our balcony door had to be kept closed to avoid the dragging sound. Even then, our cabin was a cacophony of sounds. Forget trying to read a book, or check your emails. It got to be like fingernails on a chalkboard. One day, I timed the silence - 28 seconds was the longest span of quiet in our cabin. Think about that. It's not faint or distant sounds you can't distinguish. We knew exactly what the people above our cabin were doing...pulling out their chair, sitting and skooching into their table.

We had expected to hear from NCL about this horrendous situation, but not a word from them to date. We will be writing to NCL CEO and the VP Guest Services to let them know that in our 28 years cruising, this NCL Dawn cruise was the worst ever... regardless of cruise lines.

Look, we know that not every cruise will be 100%. We get that, and have dealt with it. But this cruise was very different. And if guests don't speak up, NCL won't know when they have a problem that needs fixing, and nothing will change. But there in lies another surprise...

We understand that NCL has been aware of this noise problem, yet they still accept bids and put guests in those cabins - including their most loyal Latitude members at that. SHAME ON YOU NCL...SHAME!

Wouldn't it be a lesson hard learned if the NCL renovation designers and the NCL Managers who approved the plan were required to work out of and sleep in those cabins... for just 2 nights. Maybe then, NCL would understand what their guests have had to deal with, and put their comfort (and sanity) ahead of profit ...just for once.

We certainly didn't "FEEL FREE" on the NCL Dawn. We felt used, mistreated and trapped for 7 days.

BEFORE YOU MAKE AN UPGRADE BID FOR THE NCL DAWN, ASK QUESTIONS ...lots of them.

We celebrated our 51st Wedding Anniversary on this cruise. One of our Ushers decided to take his very first cruise. He got a lower deck cabin. He felt bad about our cabin, but said that he would cruise again..on a different ship.

We enjoyed ourselves onboard, in fact, I got a break as the two guys would go off together at night. We ate at Cagney's twice - it's just the best and worth the cost. Also Moderno where over did it on the buffet and the meats. And La Cucina was perfecto. The Dawn's specialty restaurants are worth it. The entertainment was just so-so. We almost felt that it was a new entertainment staff with visiting headliners. And talking to staff many were new on this ship or to NCL. The games and activities were enough to keep anyone busy - and it did.

It is hard to be objective about the cruise because the noise in our cabin was a constant dark cloud. We love NCL, but will not travel on the DAWN again, and certainly not in a balcony cabin on deck 11. Avoid it.
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Cabin Review

Mini-Suite with Balcony
Cabin MX 11150
this mini-suite is directly below the Garden Cafe which has tiled floors which reverberate with noise on the balcony and cabin ceilings, day and night. It was a most uncomfortable room - as our neighbors agreed.
Deck 11 Inside Cabins, Balcony Cabins, Suite Cabins