Marella Discovery Cruise Review by KittyTraveller
- Sail Date: August 2018
- Destination: Baltic Sea
We always ate in the buffet restaurant and found the food selections to be generally good. We found the Buffet Restaurant staff very courteous, polite & efficient, always smiling.
The Buffet Restaurant could be a bit chaotic at times due to a shortage of tables when the ship was full, but this is mainly due to some guests hogging tables after they had finished their meals. I saw some guests using tables to read their Ships Newspaper, or hugging a cup of tea for an endless amount of time, which is most unfair to other guests when the restaurant is busy. It would also be nice if some guests tried to dress a bit smarter. I know we are all on holiday to relax, but surely an effort could be made to dress at least smart casual, instead of ragged shorts & tee shirts or jogging bottoms, there’s a happy medium.
We had a Deluxe Balcony Cabin, 6628 & was happy with the cabin, it was very spacious with lots of storage space & all cabins have complimentary coffee & tea making facilities. Also provided in all of the cabins is a glass carafe to enable guests to fill up from water dispensers dotted around the ship, a good idea for those who don’t want to buy bottled water from their cabin Minibar. Our cabin also had a fridge. One bar of soap & 1 dispenser with body wash is provided in the shower room, but if you require a shower cap, you will need to take your own. Large fluffy bath sheets, handtowels & face cloths are provided. However, one disadvantage we had was, our balcony was directly above the crews smoking area & we experienced quite a bit of cigarette smoke while using our balcony, as we are both non-smokers, this experience was not nice for us. We also very often experienced loud noise coming from the same crew area, late at night, however, if you stay out late watching the entertainment, that may not affect you. I don’t know how the ship could get around that problem, as I realise the crew needs somewhere to have a break.
Our Cabin Stewart Imelda, provided an excellent service. On the day of our Wedding Anniversary, Imelda had spotted our Wedding Anniversary cards to each other in our cabin, & she then made 2 towel swans with the necks shaped into a heart & placed them on our bed with our cards placed in front. When we returned to our cabin & saw what she had done, we thought that was a lovely & very thoughtful gesture for her to make, we were extremely pleased.
We found all the stewards on deck 6 to be very friendly. Every time we passed them, they were always smiling & passed the time of day with us & shared a little joke with us too, so much so, we almost felt like mini celebrities!
In the Broadway Show Lounge, most evenings we were served by Tetyana & we found her to be an absolute delight. She was very efficient, friendly & helpful & always remembered what drinks we preferred.
The entertainment was good & the Show team did very well. However, although the Show team performed very well, we found that some of the shows were not to our taste, for example, Best of Broadway, Medieval Madness & Legends Live. We also thought that some of the interactive screens in the background tended to be distracting, we were watching the screen instead of the Show team, especially through Medieval Madness. Our favourite shows were Mr Wonderful & Sebby Mercury, we thought them excellent.
We also frequented Venue on deck 5 most evenings & found the game shows enjoyable & the surroundings very comfortable. The entertainment team did their very best to ensure guests had fun. The bar waiters very pleasant & efficient & did a good job serving drinks to everyone.
We found excursion advisor, Lindsay to be very helpful & efficient. When we had a problem at the destination kiosk, due to the required tour not showing on the system, Lyndsey did not hesitate to come to our aid & assist us & booked our tour manually in the back office. Lynsey also demonstrated on how to use the Kiosks.
The excursion Legendary Town, Legendary Beer in Tallinn, was a superb tour with 2 excellent guides, providing great value for money, it’s one of the best excursions we have ever done. By comparison, the Carlsberg tour in Copenhagen we thought was poor. Warnemunde & Oslo were also very picturesque & well worth a visit.
The excursions information was not quite accurate for St Petersburg. Spilled Blood Tour listed as Moderate & we think should be listed as Active as it was a very tiring tour. Also, it was not described as a walking tour in the itinerary & we did lots of walking which may not be suitable for some guests. The Hermitage building is very beautiful and full of wonderful works of art; however, it was so crowded, it was difficult to see exhibits properly. On the Carlsberg tour in Copenhagen, at the Little Mermaid stop, we acquired 2 extra passengers on our coach as our guide did not do a head count. When we got to the Carlsberg Brewery, the 2 passengers told the guide they had got on our coach thinking it was their shuttle bus! I don’t think these 2 passengers actually paid anything when they carried on the tour with the rest of us. The guide Jane, also only told us her name at the end of the tour when we were near the ship. I think she needs a bit more training.
On embarkation day, when we arrived early at the Port of Tyne, it was wet & windy & seemed a bit disorganised. We drove to the car park & were told to remove our luggage & wait for someone to instruct us next. We waited quite a while only to be told to cross to the other side of the large car park & wait in a queue at a shed. We then received our documents & got on a coach. 2 passengers were rushing behind also to board our coach when our driver drove off, even though there were still vacant seats on the coach. We got through the check in at the terminal very efficiently, but when we left the terminal, we were waiting in another queue as it was discovered the passenger gangplank was to small & had to be changed. It would have perhaps been better to leave the passengers in the terminal till everything was sorted properly. After we boarded the ship, on past experience, we have always been taken to our cabin by a member of the crew. However, on this cruise, we found our own way to our cabin. There was however, members of crew stationed on various decks pointing directions should any guests get lost. On our return to the Port of Tyne on disembarkation day, there was a delay of half an hour in leaving the ship due to the volume of traffic. When left the ship, we were required to board a bus to the car park. When we got to the car park, nobody actually advised us where to collect our luggage. We had to watch other passengers & hope we were going in the correct direction. It would have been better if the Port staff could perhaps have given a bit more direction to help stop confusion. We did a Baltic Cruise from the Tyne in May 2014 on the Thomson Spirit & the organisational system was better at the Port of Tyne at that time. Perhaps they could review how they can carry out the procedures.
We found all the crew that we came in contact with to be very friendly, courteous & polite. They are a credit to Tui & Marella Cruises
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Port & Shore Excursion Reviews
AarhusDue to hot weather the train was not allowed to run on steam, but it still was able to have the same steam affect. The train journey was not as long as I would have thought, it was 10 minutes to & from the small station. A free coffee & biscuits were provided at the station.View All 0 Aarhus Cruise Port Reviews
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CopenhagenWe were disappointed with this tour. It was raining heavy so we did'nt leave the coach to walk to see the Little Mermaid. The city is like a building site at the moment, with building works in every direction. We felt we could have been in any capital city. It was an unguided tour at Carlsberg Beer which was disappointing as we did'nt see anything happening live, it was all shown by video. The only redeeming feature was the lovely work horses. . Also on our Carlsberg tour in Copenhagen, at the Little Mermaid stop, we acquired 2 extra passengers on our coach as our guide did not do a head count. When we got to the Carlsberg Brewery, the 2 passengers told the guide they had got on our coach thinking it was their shuttle bus! I don’t think these 2 passengers actually paid anything when they carried on the tour with the rest of us. The guide Jane, also only told us her name at the end of the tour when we were near the ship. I think she needs a bit more training.View All 0 Copenhagen Cruise Port Reviews
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HelsinkiA payable shuttle bus is required for this port if you do not book a tour. I have been to this port on a previous occassion & did a sightseeing tour of the city.View All 838 Helsinki Cruise Port Reviews
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OsloBeautiful port. Ship berthed on a lovely quayside in walking distance of a square, tourist trip boats, shops & restaurants. Very picturesque. Loved it.View All 369 Oslo Cruise Port Reviews
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Rostock (Warnemunde)The ship berths into the centre of Warnemunde, which is a beautiful sea side town & well worth a visit. There are many shops & restaurants as you would expect in a holiday reort. There are many ships travelling up & down the river & you can easiy have a trip on a tourist boat. This port is near to Rostock which is also a beautiful town & well worth a visit too.View All 364 Rostock (Warnemunde) Cruise Port Reviews
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StockholmMy 2nd visit to this port. A payable shuttle bus is requied to get to the city centre. A beautiful city. I previously visited the Viking & Gold Room Museum, which is well worth a visit. This tour also includes a sightseeing tour, which is the easiest way to see the city.View All 823 Stockholm Cruise Port Reviews
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TallinnMy 2nd visit to Tallinn which is a beautiful Town. Legendary Town, Legendary Beer is one of the best tours I have ever done. Great value for money & our 2 guides were very informative, polite, friendly & funny. After our guided tour of the brewery we were given samples of beer to taste & lots of food nibbles. We then had a guided walk in the Old Town with about a half hour of free time. Very enjoyable, I would take this tour again.View All 0 Tallinn Cruise Port Reviews
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