Silver Explorer Review

Deceitful Silversea Expedition to nowhere

Review for Trans-Ocean Cruise on Silver Explorer
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2-5 Cruises • Age 70s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Jul 2018
Cabin: Adventurer Class Oceanview Stateroom

I wanted to land on Wrangell Island, see polar bears, and be in the ice. All of which SS promised would occur. Starting in Anchorage, SS couldn't get its act together and the rest of the cruise went downhill from there. Silversea knew that the ice conditions were never going to allow us to land on Wrangell, yet declined to inform us, the passengers who had invested considerable sums of money in good faith to do precisely that. The crew on board, directed by the Corporate heads, continued to paint a rosey picture of our chances to get to Wrangell, as the Ice Pilot was telling us no one would get into Wrangell until the end of August. And to top everything off, Management decided it could just shrug and say it had tried and that would be the end of the passenger complaints. Several of us asked for a full refund, operating under the illusion that Silversea is a reputable, first class expedition cruise line. FALSE. Silversea's reply was essentially tough! Take the 40% discount which I refused to do. I have written the CEO of Royal Caribbean, no reply, chairman of Silversea, no reply, CEO of Silversea and had the VP of Guest relations replying that it would be unfair to the rest of the passengers to give me a full refund - once again demonstrating the absolute disdain which SS has for its passengers and a complete unwillingness to accept any responsibility for what happened on that miserable cruise. And the final insult for me was that I got covered in bug bites on the ship - bed bugs???? A truly terrible cruise. I could never recommend anyone subject themselves to such a horror.

Cabin Review

Adventurer Class Oceanview Stateroom

I always put things on the floor of my cabin to see if it is ever cleaned. Every cruise I've been on with Seabourn, these things are placed on a table., meaning my cabin got cleaned. On the Silver Explorer, everything stayed on the floor and I ended up with bug bites. The bathrooms were remodeled (I was told) which were a joke. Taking a shower meant that the entire bathroom, a cubicle, got drenched.

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