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We have never sailed the Norwegian Cruise Line before, so this was our first time. Our previous ocean cruises were with the Royal Carribean. The embarkation went smoothly although we did not like the idea of printing our own luggage tags. The cabin was very small, which we expected. What is disappointing is that all the nice places to relax on ship are the places where drinks are served. What is so obvious is that everything on board was to make more money, even for plain water. It would really be nice if there are places on board where you can really sit and relax out of the wind and rain. The room attendants were friendly but not so much their supervisors. One gentleman at the desk was really friendly when I asked for some information but one of the ladies was quite annoyed when she could not get the iConcierge app working on my iPhone, not too friendly. But over all the services was pretty good sometimes too exaggerated. On cruises we usually eat at the buffet because we are small eaters and like to pick and choose. We are sorry to say that this was the most disappointing thing on this cruise. Even if there are not too much of a variety, breakfast was probably the best if compared to lunch and dinner. Some dishes are sometimes so salty it was hard to eat and also some were really dry. There were a couple of days where the food was good, but unfortunately not too often. Juice machines quite often do not work. The Ports and Shore excursions are too overpriced, at least double the regular price. We book these excursions from local operators online, but quite often they were sold out. The entertainments and activities on board we think are good, although we really did not attend lots of them. Disembarkation was great. We are sorry to say that we most likely won't use the Norwegian Cruise Line any more unless there are changes.

Disappointing

Norwegian Jade Cruise Review by Ginoyo

1 person found this helpful
Trip Details
We have never sailed the Norwegian Cruise Line before, so this was our first time.

Our previous ocean cruises were with the Royal Carribean.

The embarkation went smoothly although we did not like the idea of printing our own luggage tags.

The cabin was very small, which we expected.

What is disappointing is that all the nice places to relax on ship are the places where drinks are served.

What is so obvious is that everything on board was to make more money, even for plain water.

It would really be nice if there are places on board where you can really sit and relax out of the wind and rain.

The room attendants were friendly but not so much their supervisors.

One gentleman at the desk was really friendly when I asked for some information but one of the ladies was quite annoyed when she could not get the iConcierge app working on my iPhone, not too friendly.

But over all the services was pretty good sometimes too exaggerated.

On cruises we usually eat at the buffet because we are small eaters and like to pick and choose. We are sorry to say that this was the most disappointing thing on this cruise.

Even if there are not too much of a variety, breakfast was probably the best if compared to lunch and dinner.

Some dishes are sometimes so salty it was hard to eat and also some were really dry.

There were a couple of days where the food was good, but unfortunately not too often.

Juice machines quite often do not work.

The Ports and Shore excursions are too overpriced, at least double the regular price.

We book these excursions from local operators online, but quite often they were sold out.

The entertainments and activities on board we think are good, although we really did not attend lots of them.

Disembarkation was great.

We are sorry to say that we most likely won't use the Norwegian Cruise Line any more unless there are changes.
Ginoyo’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
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Cabin Review

Inside
Cabin IC 10035
too small
Deck 11 Inside Cabins, Suite Cabins