Wanted to try River cruise from Amsterdam to Budapest. Was supposed to be on Scenic Ruby day prior to sailing while in transit was told it was changed to scenic Jade. Service in dining room and lounge was absolutely terrible not sure if they were understaffed or this was the norm however we were a table of 6 and it was very difficult to get a cup of coffee water tea or anything at all dinners and if you did get lucky one person got it as the waiter would walk away without asking anyone else at the table. If in the lounge you very rarely got served a drink unless you went up to the bar and gave your drink order. We were told on day 2 that we needed to change ships because of the water level so in the morning pack your things. Packed up than were told it was okay we got a wave and could stay on this ship so after unpacking set sail. We were bussed so much and for hours than again told to pack up changing ships to Jasper and after all day on a bus arrived at the Jasper. We were told by the cruise director we would keep same cabin and we would just go into our room as the door we be open. This was Not the case we were given a smaller cabin and nothing we could do about it, this was not the category we paid for. The service on Jasper was better but still not up to standards. This cruise was not cheap and the quality of service plus the disorganization of the staff and cruise director left us saying never again. I understand low water levels happen and itineraries can change but quality of service and staff should not.
Response from FionaB, The Scenic Team
Ruby 311 purple
Jade 311 purple
Jasper 317 blue one category below