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My 80+ year old mother and I always wanted to take a Viking Cruise. SO we decided the Homelands Cruise would be it. We paid 1300/ea for round trip tickets and about 750/ea for insurance to Viking along with the hefty cost of the cruise itself. Trusting Viking to provide a full service trip. A day prior to departure the Icelandic Air cancelled the flight to Sweden and booked us on a two leg flight United to London and British Airways to Stockholm with 1 hour delay. What we found when we were to check in is that the Airlines would not transfer our luggage. About 4 hours later after mutiple calls to Viking AIr (who insisted they had no responsibility for the screw up) we were stuffed onto Three Flights and had a 12 hour layover at JFK. Not an easy itinerary with an 80+ year old woman! By the time we arrived at Stockholm over 24 hours later than originally planned - we had about 2 hours before the launch, So NO STOCKHOLM. Not to worry Viking assured us - you brought insurance they will cover the missed time. Viking offered no reimbursement, future discount, shipboard money or (god forbid) apology. THEY HAD NO RESPONSIBILITY FOR THE FLIGHTS - EVEN THOUGH WE PAID VIKING. The insurance from TRIP MATE. TOTAL SCAM. After reams of paper and two months of waiting for a response we were informed that sine the rescheduled flights left on time (even though they would not have gotten our luggage to the destination) and I did not keep any of the receipts from the crap restaurants at JFK we were not entitled to anything. Once on board the ship thestaff were attentive. Our steward was great - very helpful with settling in and keeping room tidy and clean. We attended a few of the on board shows-the ABBA and the Beetles shows were very good. For the other shows we found the female singers too loud and unable to harmonize and sadly left a few of the shows early. The piano and guitar players that entertained in the longes were excellent and really set the tone for a quite evening drink while watching the midnight sun set. In general the food was good. We enjoyed the restaurants over the buffet. Even when same food was served at both locations it seemed taste better at the restaurant. Don’t miss the Italian restaurant-everything there was great! Reservations are easier to get into earlier in the cruise. We also really enjoyed the wine and armenact tasting...they were well worth the time. The included excursions were good for orientation to the destinations - but we found the paid trips were more interesting and worth the added expense. If you can’t get a trip booked before the cruise keep checking there are lots of openIngs as people cancel during the cruise. WORD OF WARNING ABOUT VIKING - While the Cruise is very enjoyable (though pricey) they do not have good customer service beyond the cruise portion of your trip. Consider getting flights and insurance separately. The horrible time we had trying to get Sweden really cast a shadow over the first several days on board. And the total lack of support in getting reimbursed from Tripmate post cruise even though we had been assured by Viking on the phone and on board that we would be compensated left us feel like we had been scammed.

Cruise: Great - Flight:Horrible, Trip Insurance: A scam

Viking Sky Cruise Review by Kris from HR CO

1 person found this helpful
Trip Details
My 80+ year old mother and I always wanted to take a Viking Cruise. SO we decided the Homelands Cruise would be it. We paid 1300/ea for round trip tickets and about 750/ea for insurance to Viking along with the hefty cost of the cruise itself. Trusting Viking to provide a full service trip. A day prior to departure the Icelandic Air cancelled the flight to Sweden and booked us on a two leg flight United to London and British Airways to Stockholm with 1 hour delay. What we found when we were to check in is that the Airlines would not transfer our luggage. About 4 hours later after mutiple calls to Viking AIr (who insisted they had no responsibility for the screw up) we were stuffed onto Three Flights and had a 12 hour layover at JFK. Not an easy itinerary with an 80+ year old woman! By the time we arrived at Stockholm over 24 hours later than originally planned - we had about 2 hours before the launch, So NO STOCKHOLM. Not to worry Viking assured us - you brought insurance they will cover the missed time. Viking offered no reimbursement, future discount, shipboard money or (god forbid) apology. THEY HAD NO RESPONSIBILITY FOR THE FLIGHTS - EVEN THOUGH WE PAID VIKING.

The insurance from TRIP MATE. TOTAL SCAM. After reams of paper and two months of waiting for a response we were informed that sine the rescheduled flights left on time (even though they would not have gotten our luggage to the destination) and I did not keep any of the receipts from the crap restaurants at JFK we were not entitled to anything.

Once on board the ship thestaff were attentive. Our steward was great - very helpful with settling in and keeping room tidy and clean. We attended a few of the on board shows-the ABBA and the Beetles shows were very good. For the other shows we found the female singers too loud and unable to harmonize and sadly left a few of the shows early. The piano and guitar players that entertained in the longes were excellent and really set the tone for a quite evening drink while watching the midnight sun set.

In general the food was good. We enjoyed the restaurants over the buffet. Even when same food was served at both locations it seemed taste better at the restaurant. Don’t miss the Italian restaurant-everything there was great! Reservations are easier to get into earlier in the cruise. We also really enjoyed the wine and armenact tasting...they were well worth the time.

The included excursions were good for orientation to the destinations - but we found the paid trips were more interesting and worth the added expense. If you can’t get a trip booked before the cruise keep checking there are lots of openIngs as people cancel during the cruise.

WORD OF WARNING ABOUT VIKING - While the Cruise is very enjoyable (though pricey) they do not have good customer service beyond the cruise portion of your trip. Consider getting flights and insurance separately. The horrible time we had trying to get Sweden really cast a shadow over the first several days on board. And the total lack of support in getting reimbursed from Tripmate post cruise even though we had been assured by Viking on the phone and on board that we would be compensated left us feel like we had been scammed.
Viking Cruises, Community Team has responded
It is pleasing to learn that you found your cruise to be excellent, Kris, however we do recognize your disenchantment with the flight delays you’ve described. We’re sorry to hear you were disappointed with our service and we would appreciate the opportunity to offer support with your claim with the third-party insurance. Should you wish to discuss your overall experience in more detail, it would be our pleasure to continue the discussion at TellUs@vikingcruises.com. We hope to hear from you, and wish you a lovely day.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
Kris from HR CO’s Full Rating Summary
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Cabin Review

Cabin 5069
Smaller than other cruise ships I have been on. The balcony was great. The bathroom comfortable. Full size closet.

Port & Shore Excursion Reviews