Harmony of the Seas Cruise Review by ilockwh
- Sail Date: August 2018
- Destination: Eastern Caribbean
- Cabin Type: Grand Suite - 1 Bedroom
Driving and parking: We drove to Port Everglades and parked just across the driveway from terminal 18. Our arrival was greeted by a very hard, driving rain storm so the covered walkway to the terminal offered some protection. Fortunately the prime parking lot had spaces because the overflow lot, although relatively close has less covered protection.
Cabin: Our cabin was a grand suite on deck six. We enjoyed the perks that came with the suite especially expedited embarkation and disembarkation along with access to the Coastal Kitchen restaurant and suite lounge. Every cabin location has distinct advantages. We liked our deck six location. One deck down to the Royal Promenade. A short walk aft to the Boardwalk activities including Sabor, Johnny Rockets and the Aqua Theater.
Embarkation: Embarkation was fast and efficiently managed. We were on the ship within 10 to 15 minutes of entering the terminal. That included security, check in, a boarding photo and walk up the ramps to he Royal Promenade on deck 5. The Harmony uses the new sea pass/room/card key system so our keys were waiting in a slot outside our cabin door when we were given access to our cabin about 1 pm. We did not need the card key before that because they just noted our cabin number for a photo and the Coastal Kitchen was open.
Restaurants: The dining experiences and options on the Harmony of the Seas were excellent. We dined in the Coastal Kitchen, the main dining room for suite cabin occupants. The breakfasts were excellent. The dinner menus changed every day and offered nice selections. The Windjammer was our choice for many lunches. Good food and selections. We also tried the Sabor and Izumi specialty restaurants. Both meals were very good. There are numerous food options, both complimentary and extra charge. Most people should find it easy to find their favorite foods and venues. Hint: Seriously consider an option other than the Windjammer on embarkation day to avoid the crowd unless you will be boarding after 1 pm.
Service: Our experiences with the ship’s staff were excellent in every venue where their services were used. Our stateroom attendant Ronald Garth was timely every day and our cabin was well attended. Jose Sabino, the Coastal Kitchen supervisor, was pleasant and efficiently seated us every day. The waiters, of course, were well informed about their menus, and fast. The concierge, Mohamed Sayeh, took care of our requests, especially on disembarkation, and demonstrated real concern for our special needs. The Customer Service Officers, especially Akshaye Madoo and Bibi Nuroollah were patient, expert and efficient in taking care of concerns we had when we changed ships with three days to embarkation. The Coastal Kitchen Sous Chef, Henry Navarro, was available nearly every meal making certain that all was well with the food and service. The next cruise representative, Ms. Veldin, expertly booked a cruise for us. The casino host took care of our concerns. Everyone seemed expert at customer service. Perhaps the performance standard was set by the Captain who was frequently out and about talking with guests. Nice.
Crowds: Yes, there were crowds at peak times in many venues, just like we have experienced on many ships. There are a couple of hints for minimizing the effects of crowds on your vacations: (1) Make reservations for shows and shore excursions before boarding. (2) Avoid peak times in the Windjammer buffet and for getting off and back on the ship in ports. We have little, if any, problem with crowds. We have found that Royal Caribbean is very good at crowd management and the first experience with their expertise is during the boarding process
Conclusion: We enjoyed our Harmony of the Seas experience from embarkation to disembarkation. The shows were very good. The food and food options were first rate. The service was excellent in every venue. We are looking forward to our next Harmony of the Seas experience when the ship relocates to Port Canaveral in May of 2019.
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