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I wanted to try a river cruise as I don't want to sail the ocean. It looked like so much fun. I wanted to see Europe from the water. In most of the commercials we would see the huge building in Budapest with the red roofs. I wanted to go there and see that. We saw it from a bus ride through Buda and Pest. We slept on a boat docked on the Danube near the Chain bridge. It was beautiful and magical. The next morning we took a bus tour around Budapest and then took a 3+ hour bus ride to Vienna. This would be wonderful trip turned out to be a huge disappointment. We met lots of new people who all felt like we did. This is not what we were sold, not what we expected or what we paid for. The water level was low on the Danube but it had been all summer. Viking didn't let us know until days before we were to embark that levels were low. They did not give us the option to cancel our trip. We were on 3 ships in 7 days and traveled half the river by bus and the other half at night with the exception of one afternoon and one late evening. We upgraded to a Veranda room so we could enjoy the river from there but that was a waste of money. What a major disappointment. It wasn't relaxing. We couldn't unpack and kick back. We were on the go all the time. We had to get up early and put our bags in the hallway to be ready for the next ship change.. Not much of a vacation. The food was ok. The ships were clean. We saw some beautiful and interesting sites. The staff did their best to make the trip pleasant. They seemed understaffed on the last ship and not as attentive however. We'd get our disappointing news in the evening about what the next day would bring. I cannot recommend Viking. They have not tried to make this right. They offered 25% off a future cruise....to be taken within a year. That does nothing for the unsatisfactory trip we just had. Viking is the only winner in that scenario. We wasted a lot of money and don't want to see others do the same thing.

Buyer Beware..not so Romantic Danube bus cruise

Viking Atla Cruise Review by jtjs

5 people found this helpful
Trip Details
  • Sail Date: August 2018
  • Destination: Europe River
  • Cabin Type: Veranda Stateroom
I wanted to try a river cruise as I don't want to sail the ocean. It looked like so much fun. I wanted to see Europe from the water. In most of the commercials we would see the huge building in Budapest with the red roofs. I wanted to go there and see that. We saw it from a bus ride through Buda and Pest. We slept on a boat docked on the Danube near the Chain bridge. It was beautiful and magical. The next morning we took a bus tour around Budapest and then took a 3+ hour bus ride to Vienna.

This would be wonderful trip turned out to be a huge disappointment. We met lots of new people who all felt like we did. This is not what we were sold, not what we expected or what we paid for. The water level was low on the Danube but it had been all summer. Viking didn't let us know until days before we were to embark that levels were low. They did not give us the option to cancel our trip. We were on 3 ships in 7 days and traveled half the river by bus and the other half at night with the exception of one afternoon and one late evening. We upgraded to a Veranda room so we could enjoy the river from there but that was a waste of money. What a major disappointment. It wasn't relaxing. We couldn't unpack and kick back. We were on the go all the time. We had to get up early and put our bags in the hallway to be ready for the next ship change.. Not much of a vacation.

The food was ok. The ships were clean. We saw some beautiful and interesting sites. The staff did their best to make the trip pleasant. They seemed understaffed on the last ship and not as attentive however. We'd get our disappointing news in the evening about what the next day would bring.

I cannot recommend Viking. They have not tried to make this right. They offered 25% off a future cruise....to be taken within a year. That does nothing for the unsatisfactory trip we just had. Viking is the only winner in that scenario. We wasted a lot of money and don't want to see others do the same thing.
Viking Cruises, Community Team has responded
Thank you, jtjs, for taking the time to share your recent Viking experience with the cruising community. We recognize that you are one of the many affected by the itinerary changes implemented in response to the historically low waters that plagued Europe this year. Though Viking makes every effort to preserve the original program, we understand that the resulting deviations may fall below some guests’ expectations. All journey adjustments are made with our passengers’ best interests in mind, and accordingly we are committed to collecting and understanding all resulting feedback so that we may grow and enhance our product for more enjoyable future experiences. Your constructive comments have been recorded for review by our Executive Team, however should you like to share more we would be happy to continue the discussion at TellUs@vikingcruises.com. Thank you, and have a wonderful day.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
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Cabin Review

Veranda Stateroom
Cabin B 303
The room was clean. There was always a bottle of water provided. The Atla gave us 2 bottles. The Jarl gave us one. I'm a big water drinker so I noticed that. Turn down service was nice. Housekeeping was good. Toilets weren't always flushing tho.
Middle Deck Balcony Cabins