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We chose this cruise based on recommendations of American Express platinum travel services and reviews. Prior to leaving we had reservations as we had read some not so great reviews on the ship and service .We contacted our Agent as well as Uniworld and were assured that all our concerns had been addressed and that Uniworld had trained the Portuguese crew and that it was not their ship but leased it out Let’s start by being positive,the Portuguese staff were great and all spoke English and went out of their way to please you ,unfortunately as I’ve been in the hospitality industry for over 40 years doesn’t matter how great you are if there are not enough of you it’s impossible to give the level of service demanded on what is meant to be a 5 star crise The actual boat ,the cabins and itinerary were also very good but because ships are not allowed to travel at night it’s a lot of wasted time Now for the bad ,Uniworld staff on board pretended to be sympathetic to all your needs but always came back to you with the same line our head office says we can’t give you what was promised but will accommodate you to the best we can ie as our flight was outside there time allotment they would order us a taxi of which we would have to pay Secondly our power in our room blew up my wife’s hairdryer and my shaver blew We used the same transformer in Lisbon and it worked great ,was told it was our issue and said I could buy some stuff in the shop ,no way after making a stink they brought me some disposable razors and some shaving cream Next our neighbors cabin was leaking dark brown sewage out of her toilet which we could smell The food at best was average we were told we would be getting fresh local foods especially fish , haha we had fish 2 times and once it was about 1by 2 and we did get sardines at our last lunch Breakfast and lunch were good but dinners were to many courses (my opinion less choices and more quality ) would be best served .once again staff tried everything to accommodate us by making special treats to try and compensate We also go sick after the second day both vomiting and diarrhea and learn that many other passengers suffered same fate Lastly some of the excursions we had especially the last dinner outing to a winery was just terrible,the food inedible We met many other guests on board who had been other Uniworld crises from Amsterdam and other ports that were fantastic,I guess this one is there biggest money maker but if the want my business back they will need to really make me an offer I could not refuse Planing a trip to Vietnam and Cambodia and heard similar issues as they don’t own boat or have control of staff Might have to look into other lines Any suggestions would be greatly appreciated

Our first river cruise

Queen Isabel Cruise Review by Bizeb

3 people found this helpful
Trip Details
  • Sail Date: August 2018
  • Destination: Europe River
  • Cabin Type: Stateroom with French Balcony
We chose this cruise based on recommendations of American Express platinum travel services and reviews.

Prior to leaving we had reservations as we had read some not so great reviews on the ship and service .We contacted our Agent as well as Uniworld and were assured that all our concerns had been addressed and that Uniworld had trained the Portuguese crew and that it was not their ship but leased it out

Let’s start by being positive,the Portuguese staff were great and all spoke English and went out of their way to please you ,unfortunately as I’ve been in the hospitality industry for over 40 years doesn’t matter how great you are if there are not enough of you it’s impossible to give the level of service demanded on what is meant to be a 5 star crise

The actual boat ,the cabins and itinerary were also very good but because ships are not allowed to travel at night it’s a lot of wasted time

Now for the bad ,Uniworld staff on board pretended to be sympathetic to all your needs but always came back to you with the same line our head office says we can’t give you what was promised but will accommodate you to the best we can ie as our flight was outside there time allotment they would order us a taxi of which we would have to pay

Secondly our power in our room blew up my wife’s hairdryer and my shaver blew

We used the same transformer in Lisbon and it worked great ,was told it was our issue and said I could buy some stuff in the shop ,no way after making a stink they brought me some disposable razors and some shaving cream

Next our neighbors cabin was leaking dark brown sewage out of her toilet which we could smell

The food at best was average we were told we would be getting fresh local foods especially fish , haha we had fish 2 times and once it was about 1by 2 and we did get sardines at our last lunch

Breakfast and lunch were good but dinners were to many courses (my opinion less choices and more quality ) would be best served

.once again staff tried everything to accommodate us by making special treats to try and compensate

We also go sick after the second day both vomiting and diarrhea and learn that many other passengers suffered same fate

Lastly some of the excursions we had especially the last dinner outing to a winery was just terrible,the food inedible

We met many other guests on board who had been other Uniworld crises from Amsterdam and other ports that were fantastic,I guess this one is there biggest money maker but if the want my business back they will need to really make me an offer I could not refuse

Planing a trip to Vietnam and Cambodia and heard similar issues as they don’t own boat or have control of staff

Might have to look into other lines

Any suggestions would be greatly appreciated
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Cabin Review

Stateroom with French Balcony
Cabin 2 214
Small but very clean and well maintained
Main Deck Balcony Cabins