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Celestyal Crystal Review

4.5 / 5.0
Editor Rating
212 reviews
12 Awards

Another wonderful cruise on Aegean with Celestyal cruises

Review for Celestyal Crystal to the Mediterranean
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costalb2002
10+ Cruises • Age 60s

Rating by category

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Additional details

Sail Date: Aug 2018
Cabin:

While preparing to write my impressions of my cruises ( my 123th , I am a professional in the cruise market and I have accompanied groups with almost all the cruise companies over a period of 40 years ) here is the first word that came to mind: kindness! From the moment I boarded I found, as usual (I do this cruise every year) so much courtesy, everywhere! All crew , from the exquisite lady Guest Relation Manager to the very efficient cabin waiters , our table waiter Ali and the restaurant Manager Mr. Alex (a word for describe him: simply outstanding ! ) , just to name a few , all, really all of them , were ready to answer to all my needs with a smile , always offering an impeccable service.

The ship : well, Crystal is my favorite Celestyal ship: It looks like a huge yacht, the optimum size to enter small ports but large enough to offer the services of a large ship but scaled down which means personalized service and more spaces Individual. The décor, a bit ' retro ' but bright and airy is the best you could possibly want to sail in the Aegean Sea.

My cabin, the 7205 Junior suite, is not really a junior suite: it is actually comparable to a spacious balcony cabin of a today standard cruise ship. I have to open here a small parenthesis of "little disappointment" because a review, to be fair to be credible, must be fair, in good things ( and really MOST are very good ) but also in... not so good . The world’s cruise companies, when they have a less valid hardware (as in this case, a junior suite that is not) compensate with better service as ordinary and here is where Celestyal is wrong: this cabin is part of the “suite” price category (the other two main groups being the outside and inside cabins ) But, while costing just little less than other suites JS doesn’t enjoy any perk at all. Nothing at all. Everything in contrast to the other categories of suites that have excellent benefits ( well done Celestyal for these ! ) . Not even free breakfast service in cabin , and this is really simply unacceptable . Now, tell me, is out there a single company in the world not offering this service in Js ? The answer is: NO or , better YES : Celestyal. The price is certainly not cheap , suitesa are expensive and Celestyal should realize that this is correct at all. The Junior Suites customer thinks that they have booked a "Cinderella" suite.

Response from Eleftheria - ChristinaA, Passenger Services @Celestyal Cruises

Thank you for taking the time to write your review for your cruise on-board Celestyal Crystal. We are glad that you have really enjoyed your cruise with us. All your compliments will be...

Cabin Review

Cabin Junior Suite Balcony

The cabin is a slightly wider standard balcony cabin but certainly not a junior suite. Clean, well furnished , airy and the balcony is a little deeper than standard. Please read in the review other notes about this cabin.

16 Helpful Votes

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