Loved this ship. Beautiful suite on the Rotterdam deck, which was huge and luxurious. Scrupulously keen, and the American know hoe to do wonderful service. Plenty of staff for every want and we had two stewards and two concierges. The Neptune Lounge for people in Suites was excellent, and just added to the excellent services. Entertainment a bit patchy, and the resident dancers and singers were simply appalling. Guest entertainers were pretty good mostly. Great food very day and the night time dining was exceptional . wasn't that impressed with the Pinnacle Grill even though we could have had breakfast there every day....preferred room service, Trip was a week in various parts of Australia, and then 12 days in New Zealand. Disappointed that our time in Fiordland was reduced and spent longer in Hobart (lovely place, not a lot to do). The only disappointment was the rude, foul mouthed, deeply offensive and downright belligerent Maori Troupe on board. I was amazed that they as staff could use the guest facilities making making it impossible for paying guests to use the facilities... e.g. the spa pools on the aft deck. They lay in there for hours (one was very obese and took most of the space so his fellow troupe members were a bit squeezed in.) They made it quite clear in a foul mouthed tirade that they weren't getting out for anyone......almost if you were white you should humble yourselves before them in view of what they allege their people suffered ( all grossly untrue as I was born and raised in New Zealand, and still consider myself a New Zealander). This was a great disappointment as by and large in NZ the Maori are mostly a lovely people. Other interactions with them were just as unsettling and upsetting. I found myself wondering why there wasn't an Australian Aboriginal Troupe on board. So whilst I enjoy, indeed love, the Holland America ships I think I will avoid the cruise to New Zealand again, because of this Maori "cultural" group.

Great Suite and Concierge service

Noordam Cruise Review by digby01

2 people found this helpful
Trip Details
Loved this ship. Beautiful suite on the Rotterdam deck, which was huge and luxurious. Scrupulously keen, and the American know hoe to do wonderful service. Plenty of staff for every want and we had two stewards and two concierges. The Neptune Lounge for people in Suites was excellent, and just added to the excellent services. Entertainment a bit patchy, and the resident dancers and singers were simply appalling. Guest entertainers were pretty good mostly. Great food very day and the night time dining was exceptional . wasn't that impressed with the Pinnacle Grill even though we could have had breakfast there every day....preferred room service, Trip was a week in various parts of Australia, and then 12 days in New Zealand. Disappointed that our time in Fiordland was reduced and spent longer in Hobart (lovely place, not a lot to do).

The only disappointment was the rude, foul mouthed, deeply offensive and downright belligerent Maori Troupe on board. I was amazed that they as staff could use the guest facilities making making it impossible for paying guests to use the facilities... e.g. the spa pools on the aft deck. They lay in there for hours (one was very obese and took most of the space so his fellow troupe members were a bit squeezed in.) They made it quite clear in a foul mouthed tirade that they weren't getting out for anyone......almost if you were white you should humble yourselves before them in view of what they allege their people suffered ( all grossly untrue as I was born and raised in New Zealand, and still consider myself a New Zealander). This was a great disappointment as by and large in NZ the Maori are mostly a lovely people. Other interactions with them were just as unsettling and upsetting. I found myself wondering why there wasn't an Australian Aboriginal Troupe on board.

So whilst I enjoy, indeed love, the Holland America ships I think I will avoid the cruise to New Zealand again, because of this Maori "cultural" group.
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Cabin Review

Neptune Deluxe Verandah Suite
Cabin SC 7075
Fantastic, Clean, Spacious and wonderful service.
Rotterdam Deck Inside Cabins, Balcony Cabins, Suite Cabins