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Our son and daughter in-law wanted to see Nuremberg again because my wife grew up there during the war.We wanted to see places we had never seen before in Europe. Taking this river cruise allowed us to do both. None of us had ever been on a river cruise before. We had friends that had been on many Viking cruises. We didn't consider any other cruise line. The food was great the waiters and service could not have been better. The included tours were all very good. The ship was nicer than we expected. The included tours were great. The ports were outstanding.We went on 2 optional tours that were very good. We found out in Passau the ship could not go any farther because of low water conditions. We had to take a bus to Regensburg and Nuremberg. We missed out on 2 tours but were refunded for them. We were sent a voucher to cover the inconvenience we encored. We are not happy with having to take a second cruise within a year to get the refund. I can understand Viking is at the mercy of the weather but we should have been at least given 2 years to use the refund or better yet given cash for the inconvenience.

Not happy with missing 2 paid tours and 6 hrs extra bus rides even with refund

Viking Gullveig Cruise Review by novanod

2 people found this helpful
Trip Details
  • Sail Date: July 2018
  • Destination: Europe River
  • Cabin Type: French Balcony
Our son and daughter in-law wanted to see Nuremberg again because my wife grew up there during the war.We wanted to see places we had never seen before in Europe. Taking this river cruise allowed us to do both. None of us had ever been on a river cruise before. We had friends that had been on many Viking cruises. We didn't consider any other cruise line. The food was great the waiters and service could not have been better. The included tours were all very good. The ship was nicer than we expected. The included tours were great. The ports were outstanding.We went on 2 optional tours that were very good.

We found out in Passau the ship could not go any farther because of low water conditions. We had to take a bus to Regensburg and Nuremberg. We missed out on 2 tours but were refunded for them. We were sent a voucher to cover the inconvenience we encored. We are not happy with having to take a second cruise within a year to get the refund. I can understand Viking is at the mercy of the weather but we should have been at least given 2 years to use the refund or better yet given cash for the inconvenience.
Viking Cruises, Community Team has responded
It is excellent to learn, novanod, that you found our dining selection, onboard staff and onshore activities to be pleasing. Nonetheless, we recognize that you are one of the many affected by the itinerary changes implemented in response to the historically low waters that plagued Europe this year. Though Viking makes every effort to preserve the original program, we understand that the resulting deviations may fall below some guests’ expectations. All journey adjustments are made with our passengers’ best interests in mind, and accordingly we are committed to collecting and understanding all resulting feedback so that we may grow and enhance our product for more enjoyable future experiences. Your constructive comments have been recorded for review by our Executive Team, however should you like to share more we would be happy to continue the discussion at TellUs@vikingcruises.com. We appreciate this opportunity to respond, and wish you a lovely day.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
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Cabin Review

French Balcony
Cabin D 336
excellent ....the maid service was what made it excellent otherwise it would have been very good.
Middle Deck Balcony Cabins